Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Hoy

Salem,OR

Summary

Compassionate Qualified Mental Health Associate recognized for productivity and efficiency in task completion. Skilled in crisis intervention, patient assessment, and therapeutic communication, ensuring high standards of care. Excel in empathy, active listening, and stress management to support diverse client needs effectively.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Qualified Mental Health Associate- Med Tech

Telecare Corporation
Woodburn, OR
06.2024 - Current
  • Adhered to ethical standards set forth by professional organizations such as HIPAA regulations.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients.
  • Assisted clients in developing healthy coping strategies for managing symptoms of mental illness.
  • Facilitated psychoeducational groups on topics related to mental health awareness and recovery.
  • Documented patient interactions in compliance with HIPAA requirements.

Behavioral Health Specialist

Oregon Department of Corrections
Salem, OR
11.2022 - 04.2024
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients.
  • Facilitated therapeutic activities such as art therapy, music therapy, and recreational activities.
  • Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
  • Provided crisis intervention services to individuals experiencing acute distress due to mental illness or trauma.
  • Maintained accurate records of client interactions, including documentation of progress notes, evaluations, diagnoses, treatments, referrals.

Social Service Specialist

Oregon Department Of Human Services
Salem, OR
11.2021 - 04.2022
  • Followed legally-mandated procedures and timeframes for cases involving children.
  • Investigated allegations of neglect and abuse and documented findings.
  • Recommended actions and testified in court as part of protective cases.
  • Conducted assessments of clients' needs and developed individualized service plans.
  • Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.

Skills Trainer

Old Mill Center for Children and Famlies
Corvallis, OR
06.2021 - 09.2021
  • Collaborated with other healthcare providers to coordinate comprehensive care for clients.
  • Coordinated with external agencies regarding collaborative programming initiatives aimed at addressing mental illness.
  • Participated in weekly team meetings to discuss client cases and review treatment plans.
  • Implemented evidence-based interventions based on best practices in the field of mental health counseling.

Customer Service Representative

T-Mobile
Salem, OR
06.2014 - 04.2021
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.

Education

Bachelor of Arts - Psychology

Willamette University
Salem, OR
12-2010

Skills

  • Crisis intervention
  • Treatment planning
  • Psychoeducational facilitation
  • Client documentation
  • Multidisciplinary collaboration
  • Client assessments

Certification

  • MHACBO: QMHA I (exp. 3/2026)

Timeline

Qualified Mental Health Associate- Med Tech

Telecare Corporation
06.2024 - Current

Behavioral Health Specialist

Oregon Department of Corrections
11.2022 - 04.2024

Social Service Specialist

Oregon Department Of Human Services
11.2021 - 04.2022

Skills Trainer

Old Mill Center for Children and Famlies
06.2021 - 09.2021

Customer Service Representative

T-Mobile
06.2014 - 04.2021

Bachelor of Arts - Psychology

Willamette University

Similar Profiles

CREATE PROFILE