Hi, I’m
Kayla Hudson
Customer Service
Owasso,OK
Summary
Proven leader at Rick's Bakery, adept in Microsoft Office and customer service, significantly increased customer satisfaction through efficient problem resolution and robust vendor relationships. Excelled in multitasking and creative problem-solving, successfully managing high-volume orders and enhancing team performance with exceptional experience delivering results and exceeding expectations.
Overview
5
years of professional experience
Work History
Rick's Bakery
Wedding Department Head
03.2023 - 07.2024
Job overview
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Attended wedding conventions to outreach with up to 1,000 potential clients
- Led cross-functional teams in achieving project deadlines, ensuring timely delivery of high-quality results.
- Communicated with brides over the phone, through email, and in personal consultations to effectively place orders and arrange details
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Enhanced company reputation through effective public relations initiatives and media outreach.
- Arranged a delivery schedule to accommodate 15-30 individual events each weekend ranging in 10-200 miles away with only 2-3 available drivers
Rick's Bakery
Phone Center Supervisor
09.2021 - 07.2024
Job overview
- Collaborated with management team to develop long-term goals for the center's success.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
- Cross-trained existing employees to maximize team agility and performance.
- Answered up to 300 call each day to assist clients in placing detailed orders for special events including corporations like Walmart, General Mills, P&G, and the University of Arkansas.
- Managed $500 monthly budget to share and donate with our local community.
- Built long-lasting client relationships through excellent customer service and consistent followups.
University of Arkansas
Intramural Sports Official
08.2019 - 02.2021
Job overview
- Assisted in the development of new intramural sports offerings based on student interests and facility availability.
- Improved player experience by enforcing game rules and maintaining a fair playing environment.
- Continuously improved officiating skills through ongoing training sessions, workshops, and mentorship opportunities.
- Collaborated with other officials in up to 6 games each night to ensure consistent rule interpretation and application across all games.
- Managed conflict resolution between players or teams effectively while maintaining neutrality in decision-making processes.
- Encouraged positivity and good sportsmanship to create a fun and joyful environment for participants.
Education
University of ArkansasFayetteville, AR
No Degree from Anthropology/ Geology
05.2027
Skills
- Ability to work independently and as part of a team
- Creative solutions and Problem Solving
- Multitasking and Organization
- Attention to Detail
- Microsoft Office
- Customer Service and Interpersonal Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Wedding Department Head
Rick's Bakery
03.2023 - 07.2024
Phone Center Supervisor
Rick's Bakery
09.2021 - 07.2024
Intramural Sports Official
University of Arkansas
08.2019 - 02.2021
University of Arkansas
No Degree from Anthropology/ Geology
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