Kayla Hunkin
Ottawa,Canada
Summary
As a third-year Psychology honours student at the University of Ottawa with aspirations to attend law school, I am eager to apply my academic background and passion by pursuing an honours thesis opportunity. I am particularly interested in research on youth decision-making and human cognitive development. A supervised research project will allow me to deepen my knowledge, develop my own study, and actively engage in meaningful research, which I find highly motivating.
Overview
4
4
years of professional experience
Work History
Server - Caffé Italiano & Council Oak Steakhouse
Hard Rock Hotel & Casino
Ottawa, ON
07.2023 - Current
- Efficiently managed approximately 100-200 customers per dining experience with accuracy during peak hours in a high-volume casino environment
- Mastered menu details, including daily specials, for quick customer assistance
- Handled alcohol service and maintained beverage quality
- Regularly restocked supplies for smooth operations
- Promptly delivered food orders, ensuring accuracy and timeliness
- Maintained clean, welcoming dining atmosphere through timely bussing and sanitizing
- Collaborated with the team for seamless operations and a positive customer experience
Bartender & Beverage Cart Server
Hylands Golf Course
Ottawa, ON
06.2023 - 09.2024
- Stocked carts with a variety of beverages, including alcoholic and non-alcoholic drinks
- Catered inventory to specific customer needs based on the type of event
- Mastered knowledge of the north and south courses to provide timely service to all players
- Oversaw and provided service to tables located in front of the bar, including taking orders and ensuring the delivery of food for a well-rounded dining experience
Customer Service Representative
Pet Valu
Ottawa, ON
12.2021 - 06.2023
- Proactively resolved customer inquiries and disputes through problem-solving skills
- Conducted market research to determine the most effective approach for promoting products and services
- Answered daily incoming calls professionally, collecting customer information and needs
- Maintained accurate inventory counts by regularly cycling items in the store
- Prepared merchandise for online orders and ensured its availability
- Assisted in unloading and stocking delivery items, including heavy loads up to 50lbs
Education
Bachelor of Arts - Honours in Psychology
University of Ottawa
2027
High School Diploma - Secondary Education
École Secondaire Catholique Franco Cité
07-2023
Skills
- Responsible
- Highly reliable
- Teamwork & Collaboration
- Critical thinking
- Time management
- Outgoing personality
- Strong work ethic
- Friendly, positive attitude
- Multitasking Abilities
LANGUAGES
English - Native or Bilingual
French - Full Professional
Timeline
Server - Caffé Italiano & Council Oak Steakhouse
Hard Rock Hotel & Casino
07.2023 - Current
Bartender & Beverage Cart Server
Hylands Golf Course
06.2023 - 09.2024
Customer Service Representative
Pet Valu
12.2021 - 06.2023
Bachelor of Arts - Honours in Psychology
University of Ottawa
High School Diploma - Secondary Education
École Secondaire Catholique Franco Cité