Kayla Hunter
Southampton,US
Summary
Dr. Assistant/Scheduler with more than five years of experience in healthcare and educational support roles, showcasing robust problem-solving and organizational abilities. Skilled in handling patient records, appointment scheduling, and delivering customer service, I am dedicated to enhancing operational efficiency and achieving patient satisfaction. I am also proficient in tailoring communication and care methods to accommodate the varied needs of patients, with a steadfast commitment to precision in all administrative and supportive duties.
Overview
10
10
years of professional experience
Work History
Dr. Assistant/Scheduler
Gastro Consultants of South Jersey
Lumberton
04.2024 - Current
- Communicated schedule changes effectively throughout the organization when necessary.
- Verified insurance information prior to appointment booking.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Reviewed patient medical history documents prior to appointment scheduling.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided clear instructions to patients regarding their upcoming visits.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Inputted patient data into the electronic health record system.
- Performed follow up calls to confirm scheduled appointments.
- Provided assistance with additional tasks as needed or requested by management.
- Resolved conflicts between customers and staff in a professional manner.
Telephone Operator
Virtua
Pennsauken
03.2019 - 05.2023
- Offered emergency assistance to callers
- Completed connections for local, long-distance and person-to-person calls on behalf of the callers
- Carefully listened to the requests of each customer and answered questions
- Answered the emergency line and handled all appropriate steps to manage the codes being called.
- Routed calls to the correct department based on caller needs.
- Reported any issues that arose during telephone conversations to management for further investigation.
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Operated telephone switchboard and routed calls to correct destination.
Teacher Assistant
The Malvern School
Medford
05.2016 - 04.2017
- Enhanced student comprehension by tailoring teaching methods to individual learning needs
- Maintained a clean and interactive environment for children
- Efficiently managed diaper changes and nap schedules for infants and toddlers.
- Developed positive relationships with parents through communication about their child's daily activities.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
Sales Associate
Ups Store
Marlton, NJ
12.2014 - 04.2015
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Mother of Divine Grace
Kutztown, PA05-2015
Accounting
University of Phoenix-Arizona
OnlineSome College (No Degree) - Nursing
Lincoln Technical Institute
Moorestown, NJSkills
- Time Management
- Patient Scheduling
- Documentation proficiency
- Schedule Coordination
- Patient Registration
- Critical Thinking
- Organizational Skills
- Communication Skills
- Customer Service
- Adaptability
- Teamwork
- Stress Management
- Decision Making
- Data Entry
- Quality Assurance
- Schedule Management
- Computer Skills
- Document Management
- Calendar Management
- Problem-Solving
- Attention to Detail
- Telephone Etiquette
- Medical Terminology
- Strong Work Ethic
- Insurance Verification
- Recordkeeping expertise
Timeline
Dr. Assistant/Scheduler
Gastro Consultants of South Jersey
04.2024 - Current
Telephone Operator
Virtua
03.2019 - 05.2023
Teacher Assistant
The Malvern School
05.2016 - 04.2017
Sales Associate
Ups Store
12.2014 - 04.2015
High School Diploma -
Mother of Divine Grace
Accounting
University of Phoenix-Arizona
Some College (No Degree) - Nursing
Lincoln Technical Institute
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