Kayla Hunter
Elyria,OH
Summary
Compassionate Elderly Caretaker specializing in personalized care plans, emergency response training, and nutritional guidance. Utilize empathy, patience, and communication to enhance client comfort and provide exceptional care. Excel in time management and adaptability to meet changing needs of clients.
Overview
9
9
years of professional experience
Work History
Elderly Caretaker
Self-employeed
Lorain, OH
08.2022 - 09.2024
- Assisted in developing individualized plans of care to meet the needs of a family member.
- Prepared meals and snacks according to dietary requirements.
- Helped with mobility issues by providing physical support.
- Transported elderly clients to appointments or social events.
- Maintained a clean and safe environment in the home setting.
- Assessed living conditions and identified any health risks or hazards.
- Provided companionship and emotional support to clients.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
Customer Service Advocate
Metlife
Troy, OH
12.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Clopay Building Products
Troy, OH
07.2017 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Startek USA
Mansfield, Ohio
09.2015 - 06.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Education
High School Diploma -
Elyria High School
Elyria, OH05-2008
Skills
- Patient assistance
- Fall prevention
- Social interaction
- Compassionate Caregiving
- First aid and safety
- Patient Companionship
- Medical care support
- Housekeeping Duties
- Activities of Daily Living
Affiliations
- Crafting
- Church Functions
- Video games
- Hanging out with friends
Timeline
Elderly Caretaker
Self-employeed
08.2022 - 09.2024
Customer Service Advocate
Metlife
12.2021 - 06.2022
Customer Service Representative
Clopay Building Products
07.2017 - 12.2021
Customer Service Representative
Startek USA
09.2015 - 06.2017
High School Diploma -
Elyria High School
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