Kayla Huynh
Summary
With over five years of experience, my employers regard me as intuitive, strategic, motivated, and communicative. Hard work is nothing novel to me, and my willingness to learn quickly adapts into leadership mode. Collaborative or personal, I will not rest until I know that I have accomplished the job. I am always ready to enhance my mindset, to contribute and learn new goals. My past work experience is evident that I enjoy starting fresh and working my way up within the company. My passions lie heavily in assistance, management, legal practice, psychology, and using my energetic personality and strong work ethic to adhere to my job duties and produce productive results.
Overview
6
6
years of professional experience
Work History
Booking Representative and Marketing Manager
Backyard Hibachi
Raleigh, NC
11.2021 - 02.2023
- Met with industry connections to discuss lucrative opportunities and business goals.
- Managed online booking inquiries and assisted clients with full booking needs and questions.
- Maintained detailed digital and hard-copy records of invoices.
- Collaborated with staff members to make efficient decisions regarding bookings and reservations.
- Met with clients to discuss their goals and using a creative eye to bring them to life.
- Wrote engaging and successful marketing and advertising posts.
- Conducted research to analyze customers' likings in order to better promote services.
Server
Waraji Japanese Restaurant
08.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for taste or food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server, Server Assistant, Trainer, Shift Leader
Kanki-Japanese House Of Steaks And Sushi
06.2020 - 08.2021
- Prepared shift summary reports for managers and communicated regularly with upper heads regarding goals and progress.
- Enforced company policies and regulations with employees.
- Assigned to train and educate new employees on terms of service , rules, and side work.
- Assisted coworkers with making and running drinks, appetizers, customer requests.
- Assisted with dining room set up and breakdown.
- Bussed tables throughout service to expedite service and lend a hand to fellow coworkers.
Server, Hostess, Food Runner, Training Manager
Uncle Julio's
06.2019 - 01.2020
- Supervised server balance and monitored table turnover to accurately seat customers.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Accumulated a great number of guests on to our email club and promotional offers
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Explained menu items and suggested appropriate options for taste and food allergy concerns.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Assisted managers with quickly resolving service- and food-related issues.
- Conducted dining room and server checks to assess readiness for expected customer loads.
Hostess, Togo, Cashier
Kanki-Japanese House Of Steaks And Sushi
10.2016 - 06.2019
- Answered customer questions about hours, seating and menu information.
- Using time management skills, assigned patrons to tables suitable for needs and respectfully working with wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Communicated with different departments to ensure a smooth shift.
- Cultivated a positive atmosphere and accommodating service to every guest.
- Expert use of OpenTable software used to calculate the flow of service and data of all walk ins and reservations served.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Expert use of cash register, handling multiple forms of payment with guests as well as disputing any charges (as needed).
- Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
- Completed inventory counts and ordered merchandise.
- Governed dining area with natural leadership and organizational strategies focused on guest and business needs.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Education
Bachelor of Arts - Psychology
Greensboro College
Greensboro, NCAssociate of Arts - Psychology
Wake Technical Community College
Raleigh, NC07.2022
Skills
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Dependable and Responsible
- Teamwork and Collaboration
- Training and Development
- Multitasking Abilities
- Natural Leadership
- Volunteer Management
- Self-Motivated
- Data Entry
Timeline
Booking Representative and Marketing Manager
Backyard Hibachi
11.2021 - 02.2023
Server
Waraji Japanese Restaurant
08.2021 - 03.2022
Server, Server Assistant, Trainer, Shift Leader
Kanki-Japanese House Of Steaks And Sushi
06.2020 - 08.2021
Server, Hostess, Food Runner, Training Manager
Uncle Julio's
06.2019 - 01.2020
Hostess, Togo, Cashier
Kanki-Japanese House Of Steaks And Sushi
10.2016 - 06.2019
Bachelor of Arts - Psychology
Greensboro College
Associate of Arts - Psychology
Wake Technical Community College
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