Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Hynes

Livingston,WI

Summary

Accomplished Assistant Store Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Goodwill Industries
05.2022 - Current
  • Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotate merchandise and displays to feature new products and promotions.
  • Mentor new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assist the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Create and maintain safe and secure work environments for employees.
  • Provide weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interview, hire, and train staff associates and equipped to comply with company policies and procedures.
  • Reconcile daily sales transactions to balance and log day-to-day revenue.
  • Conduct regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Spearhead staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

Shift Lead

Imperia Foods
07.2020 - 02.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained a clean and organized work environment, ensuring safety standards were met.

Store Supervisor/Deli Manager

Bender's Foods
09.2015 - 07.2020
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.

Education

No Degree - Nursing

Southwest Wisconsin Technical College
Fennimore, WI

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Staff Supervision
  • POS Systems

Timeline

Assistant Store Manager

Goodwill Industries
05.2022 - Current

Shift Lead

Imperia Foods
07.2020 - 02.2022

Store Supervisor/Deli Manager

Bender's Foods
09.2015 - 07.2020

No Degree - Nursing

Southwest Wisconsin Technical College

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Kayla Hynes