Kayla Ice
Austin,TX
Summary
Resourceful Account Manager with excellent client account oversight, issue resolution, and relationship-building expertise. High-level accounting cycle knowledge and strong collaborative skills leading to optimum outcomes. Goal motivated with strong communication skills to exceed company goals consistently. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
ACCOUNT MANAGER
McLane Family Dental
08.2020 - Current
- Resolved problems with accounting, billing, and claim status to maintain and enhance patient satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Monitored and analyzed aging reports to ensure financial goals are exceeded monthly
- Implemented strategies to increase revenue from existing accounts and aging reports.
- Maintained current knowledge of evolving changes in insurance.
- Recorded accurate and efficient records in patient database.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Reduced claim-processing time by implementing an improved tracking system for faster resolution.
OFFICE MANAGER
Premier Family Dental
01.2018 - 01.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
LEAD FLOOR MANAGER
The Buckle
01.2015 - 01.2018
- Managed team of 50 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Performed closing procedures two times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Successfully built a loyal online following by consistently sharing brand new arrivals that resonated with the target audience.
Education
License - Cosmetology
Aveda Institute
Chapel Hill, NC01.2013
Skills
- Account Management
- Customer Service
- Client Relations
- Goal-Oriented
- Account oversight
- Goals and performance
- Documentation And Reporting
- Revenue Generation
- Marketing
- Revenue Growth
- Schedule Management
References
- Dr. Deidra McLane, McLane Family Dental, Owner, (512) 635-6162
- Dr. Avi Patel, Clear Aligner Advisor, CEO, (904) 536-0993
Timeline
ACCOUNT MANAGER
McLane Family Dental
08.2020 - Current
OFFICE MANAGER
Premier Family Dental
01.2018 - 01.2020
LEAD FLOOR MANAGER
The Buckle
01.2015 - 01.2018
License - Cosmetology
Aveda Institute
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