KayLa Jackson
Columbia,SC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Business Operator
Kustom By Kané (seasonal)
01.2019 - Current
- Fiscal and operational management of business.
- Create online and social media marketing campaigns to increase clientele.
- Create and manage website and Etsy shop.
- Implemented quality assurance measures, ensuring products and services met or exceeded customer expectations driving repeat business and long-term loyalty.
- Implemented innovative solutions to address unique business challenges, resulting in improved operations and enhanced profitability.
- Developed robust relationships with income-producing clients.
- Created effective sales promotions and marketing strategies to deliver $600 in sales.
- Made sure that products were produced on time and are of good quality.
Sales Ass. Supervisor
Broad-Path (short-term contractor)
01.2022 - 01.2024
- Proficient use of Sales Force, CLARABRIDGE, SMRT, PULSE and other software to track and measure agents’ success
- Managed team of 25 insurance agents, ensuring adherence to company policies and procedures while maintaining high-quality service standards.
- Meet with insurance providers to present our successes based on set key performance indicators.
- Improved overall efficiency of agents with thorough audits of department processes, identifying areas for improvement and implementing necessary changes.
- Effectively trained entry level and experienced sales agents, resulting in improved productivity and performance.
Quality Advisor
Ideal Concepts (short-term contractor)
01.2022 - 08.2022
- Complete specialized training to become Medicare subject matter expert.
- Monitored approximately 35 calls daily to ensure agents are achieving Federal and company quality standards.
- Identify and recommend resolutions to improve company’s overall Medicare compliance.
- Evaluated interactions between associates and customers to assess personnel performance.
Senior Advisor
Teleperformance (short-term contractor)
01.2021 - 01.2022
- Create and manage client accounts.
- Determine what changes and additional benefits are needed to maintain client satisfaction and complete health and ancillary plan enrollments.
- Schedule consultations to increase business.
- Managed approximately 30 incoming calls, emails and faxes per day from current and potential clients.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Medicare Senior Advisor
Concentrix (short-term contractor)
01.2018 - 01.2021
- Manage approximately 15 client accounts daily.
- Constantly increase business by actively seeking new clients via outbound calling and other forms of advertisement.
- Found suitable insurance plan for each client based upon his or her needs and future goals.
- Reviewed healthcare insurance coverage and offered advice on supplemental health care plans.
Education
Associates in Business Administration -
St. Louis Community College
Saint Louis, MO05.2021
Associates in General Studies -
St. Louis Community College
Saint Louis, MO05.2021
Skills
- Compliance standards
- Training and Coaching Abilities
- Account management
- Conflict management
- Project management experience
- Business Planning and Strategy
- Strong Interpersonal Communication
- Profound Medicare and insurance knowledge
- Medical Terminology
- MS Office
- Business Development
Certification
- Life Insurance License - Current
- Accident and Health License - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To get something you've never had, You have to do something you never did.
Denzel Washington
Timeline
Sales Ass. Supervisor
Broad-Path (short-term contractor)
01.2022 - 01.2024
Quality Advisor
Ideal Concepts (short-term contractor)
01.2022 - 08.2022
Senior Advisor
Teleperformance (short-term contractor)
01.2021 - 01.2022
Business Operator
Kustom By Kané (seasonal)
01.2019 - Current
Medicare Senior Advisor
Concentrix (short-term contractor)
01.2018 - 01.2021
Associates in Business Administration -
St. Louis Community College
Associates in General Studies -
St. Louis Community College