Kayla Jackson
Houston,TX
Summary
As a professional eager to embark on a new career path, my career objective is to leverage my existing skills, experiences, and passion for learning to successfully transition into a field that aligns with my evolving interests and values. I am excited to embrace a fresh challenge and contribute to a dynamic industry in a meaningful way.
Overview
6
6
years of professional experience
Work History
Collector
First Investors Financial Services
01.2019 - 07.2019
- Responsible for the collection and resolution of delinquent auto loan accounts.
- Utilizes telephone, automated dialer and written correspondence in a fast-paced goal-oriented collections department.
- Provides customer service regarding collection issues and available collection programs.
- Accountable for reducing delinquency for assigned accounts.
Transportation Specialist
Hertz Rental Car
07.2018 - 12.2018
- Effectively communicate Hertz Uber Rental Car Program and procedures.
- Process rentals and provide clean and safe vehicles to customers.
- Answer phone inquiries about the Hertz Rental Car Program, rental requirements and billing process.
- Maximize revenue opportunities with customers by actively soliciting business.
Transportation Security Officer
Dept. Of Homeland Security
08.2017 - 07.2018
- Pat down searches, operation of x-ray machines, baggage screening and checking boarding passes.
- Electronic detection and imaging equipment to identify dangerous objects in baggage, cargo and on passengers.
- Preventing those hazardous objects from being transported onto aircraft.
Sales Associate
01.2015 - 07.2017
- Set and achieve sales goals on Nordstrom Rewards program.
- Keep sales floor neat by organizing racks, lay out of products and building merchandise displays.
- Provide exceptional customer service while building lasting relationships with customers.
Customer Care Representative
AT&T
11.2013 - 01.2015
- Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Diagnose and resolve technical software issues involving internet connectivity of cable or phone.
- Troubleshoot customer issues as relates to alarm equipment, internet, phone and cable.
- Research required information using available resources.
Education
High School Diploma -
Olympic High School
Concord, CA06.2013
Skills
- Billing
- Cable
- Customer service
- Organizing
- Research
- Telephone
- Troubleshoot
- X-ray
- Payment scheduling
- Collections processing
- Problem-solving
Timeline
Collector
First Investors Financial Services
01.2019 - 07.2019
Transportation Specialist
Hertz Rental Car
07.2018 - 12.2018
Transportation Security Officer
Dept. Of Homeland Security
08.2017 - 07.2018
Sales Associate
01.2015 - 07.2017
Customer Care Representative
AT&T
11.2013 - 01.2015
High School Diploma -
Olympic High School
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