Kayla Jackson
Katy,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative II
Asurion
05.2022 - 05.2024
- Processed cancellations conducted sales and processed insurance claims for phones in high volume call center
- Upselling protection plans
Caregiver
Arosa
05.2020 - 03.2023
- Assisted elderly clients with daily activities, including errands, cooking, and household tasks
Direct Care Staff
Heart Bridges
08.2020 - 11.2021
- Provided support to clients through cooking, cleaning, mentoring, and transportation services
Customer Service Representative
MailBoxes and More
01.2012 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Filed taxes for clients during tax months.
Home Health Aide
Texas Home Health
06.2011 - 03.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Transported clients for medical and personal outings.
Education
Associate Degree In Nursing - Health And Medical Science
Houston Community College
Houston, TXHigh School Diploma - High School
Martha Raines High School
Katy, TX08.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Call center operations
- Staff training
- Building rapport
Timeline
Customer Service Representative II
Asurion
05.2022 - 05.2024
Direct Care Staff
Heart Bridges
08.2020 - 11.2021
Caregiver
Arosa
05.2020 - 03.2023
Customer Service Representative
MailBoxes and More
01.2012 - 03.2018
Home Health Aide
Texas Home Health
06.2011 - 03.2015
Associate Degree In Nursing - Health And Medical Science
Houston Community College
High School Diploma - High School
Martha Raines High School
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