Kayla Jackson
USPS
Detroit,MI
17
years of professional experience
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Work History
Customer Call Center Agent
13 Years 1 Month- Manage large amounts of inbound calls in a timely manner. Identify customer's needs, clarify information, research issues and provide solutions and/or alternatives.
- Sell the Postal Service and products when the opportunity arises
- Frequently attends educational and refresher courses to improve knowledge and performance levels.
- Excellent oral communication and listening skills
- Ask probing questions, understand the customers concerns, and overcome objections.
- Strong work ethic with a friendly attitude
- Effectively manage multiple priorities and adapt to change within a fast-pace business environment.
1 Year 9 Months
- Prepare incoming and outgoing mail for post offices
- Move mail around in the processing center
- Operate and occasionally adjust mail processing, sorting, and canceling machinery
- Processing and Distribution Center
STEP Student
1 Year 11 Months- Process requests for replacement Social Security cards
- Benefit verifications
- Clerical, Customer Service, Stock, Supply, Filing
Education
High School Diploma
Skills
Proficient with Microsoft Word
Excel
Power Point
and Internet
Clerical Experience
Data entry
Answering questions
System documentation
Call control skills
Call handling
Customer support
Communicating with clients
Call center customer service
Customer service
Call documentation skills
Microsoft office
Timeline
Customer Call Center Agent
USPS
06.2013 - CurrentRead More
USPS
08.2011 - 05.2013Read More
STEP Student
Conner Avenue
09.2009 - 08.2011Read More
Heart Academy Charter High School
High School Diploma
Read More