Kayla Jacobs
Salt Lake City,UT
Summary
Motivated and dependable entry-level healthcare professional currently enrolled in a prenursing program with hands-on clinical exposure and strong patient-focused skills. Licensed Phlebotomy Technician with EMT certification pending NREMT completion. Proven ability to communicate effectively, remain organized in fast-paced environments, and deliver compassionate, professional service to diverse populations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder
Stance
11.2023 - 11.2025
- Managed daily store operations and ensured compliance with company policies.
- Assisted in training new staff on customer service standards and operational procedures.
- Maintained accurate inventory levels through regular stock counts and replenishment processes.
- Provided exceptional customer service, fostering a positive shopping experience for all visitors.
Sales Associate
Freebird Shoes
02.2023 - 11.2023
- Assisted customers in selecting footwear, providing personalized recommendations based on style and fit.
- Maintained product displays to ensure an organized and visually appealing store environment.
- Processed sales transactions efficiently using point-of-sale systems to enhance customer experience.
- Collaborated with team members to achieve daily sales targets and optimize inventory management.
Customer Service Representative
Home Depot
11.2021 - 02.2023
- Assisted customers in locating products and provided information on services offered.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed escalated issues professionally, fostering a positive resolution environment.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Aided in return and exchange of product to find the best fit for the customer.
Medical Office Intern
Intermountain Healthcare
01.2022 - 05.2022
- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Provided front desk support, addressing patient inquiries and enhancing customer service experience.
- Shadowed health care professionals in a clinical setting.
- Gained exposure to clinical workflows and patient care environments.
Hostess
Chili's Bar and Grill
07.2020 - 08.2021
- Greeted and seated guests, ensuring prompt and friendly service experience.
- Managed reservations and waitlists using restaurant management software for efficient table turnover.
- Coordinated with kitchen staff to maintain seamless communication regarding guest preferences and dietary restrictions.
- Trained new team members on hosting procedures and customer interaction best practices.
Education
Associate of Science - Nursing
Salt Lake Community College
Salt Lake City, UT04-2028
High School Diploma -
Layton High School
Layton, UT05-2022
Skills
- Phlebotomy technician
- EMT pending NREMT completion
- Point of sale systems
- customer relations
- training and mentoring
- Patient confidentiality adherence
- Interpersonal communication prowess
Certification
Phlebotomy Technician
EMT pending NREMT completion
Timeline
Key Holder
Stance
11.2023 - 11.2025
Sales Associate
Freebird Shoes
02.2023 - 11.2023
Medical Office Intern
Intermountain Healthcare
01.2022 - 05.2022
Customer Service Representative
Home Depot
11.2021 - 02.2023
Hostess
Chili's Bar and Grill
07.2020 - 08.2021
Associate of Science - Nursing
Salt Lake Community College
High School Diploma -
Layton High School