Kayla James
Spokane Valley,WA
Summary
Dynamic retail professional with a proven track record at Ross Dress for Less, excelling in customer service and team leadership. Skilled in inventory management and staff training, I enhanced store performance and customer satisfaction. Recognized for implementing effective merchandising strategies that boosted sales and improved the overall shopping experience.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
05.2021 - 08.2025
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed sales reports to identify trends and drive strategic merchandising decisions.
- Developed training materials for new hires, improving onboarding efficiency and effectiveness.
- Collaborated with district management to achieve company-wide initiatives and goals.
- Resolved customer inquiries and complaints, fostering a positive shopping environment.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Sales Associate
Shopko
11.2013 - 12.2017
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, restocking shelves efficiently to maintain store presentation.
- Processed transactions accurately, handling cash and electronic payments securely.
- Trained new staff on sales techniques and customer service standards to enhance team performance.
Education
High School Diploma -
University High School
Spokane Valley, WASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Customer relations
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Employee scheduling
- Hiring and training
- POS systems operations
- Pricing and markdowns
- Loss prevention
- Goals and performance
- Display setup
- Shift scheduling
Timeline
Assistant Store Manager
Ross Dress for Less
05.2021 - 08.2025
Sales Associate
Shopko
11.2013 - 12.2017
High School Diploma -
University High School