Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
KAYLA JANTZ

KAYLA JANTZ

Rio Rancho,NM

Summary

Passionate, Creative, Encouraging employee with valuable experience in implementing professional development, project planning, analytical problem-solving, strong leadership skills as well as being highly skilled at motivating my peers through positive encouragement and reinforcement. In doing so I demonstrate excellent customer relations, aptitude, and relationship-building to enhance employee engagement. I am also proficient in using sound judgment and independent decision-making skills as well as being competent as a member of a team to positively impact the companys ongoing success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Night Manager

The Ivy Llc
07.2024 - Current


  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Promoted culture of continuous improvement, encouraging staff to suggest innovations for enhancing nighttime operations.
  • Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
  • Acted as primary point of contact for VIP guests, ensuring their needs were met with utmost attention and discretion.
  • Fostered positive work environment, leading by example and encouraging open communication among night staff.

Assistant Manager

The Chill Zone
03.2014 - 04.2020
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Launched quality assurance practices for each phase of development while leveraging data and analytics to make informed decisions and drive business improvements.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Cashier

Hobby Lobby
08.2019 - 03.2020
  • Established excellent relationships with customers while addressing their needs such as returns, refunds and resolving transaction issues while also making product recommendations to increase sales and encourage repeat business.
  • Restocked and organized merchandise throughout the store while maintaining current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and responded promptly to requests for assistance, spills, and customer inquiries to provide backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.

Childcare Worker

UNM Childrens Campus
08.2018 - 03.2019
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes in developing good cognitive, physical and language skills.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Maintained effective schedule balance between rest periods, active play, assisting in potty training, and instructing activities to support child development.
  • Applied positive behavior management techniques to enhance social interactions and emotional development while simultaneously enforcing the rules and managed behavior through developmentally appropriate discipline.
  • Preformed monthly observations for children's developmental skills and liaised with parents and guardians to discuss child progress.

Teacher

KinderCare Learning Centers
01.2016 - 07.2018
  • Implemented exciting and creative ways to foster curiosity for complex principles to engage student participation through hands-on learning.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning, group work as well as one on one if necessary.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.

Education

High School Diploma -

Aspen Heights High School
05.2014

Skills

  • Positive Role Model and Mentor
  • Child Development
  • Behavior Management
  • Classroom/Group Instruction
  • Student Engagement
  • Team Motivation
  • Sales Growth
  • Compliance Understanding
  • Workload Management
  • Money Handling
  • Staff Development
  • Customer Relations
  • People management
  • Complaint handling

Certification

  • Certified Childcare Professional (CCP)
  • Childcare Development Associate (CDA)
  • Early Childhood Education (ECE)
  • 45 hour Class Certificate
  • Infant/Adult CPR, First Aid, AED
  • 05/01/14

Timeline

Night Manager

The Ivy Llc
07.2024 - Current

Cashier

Hobby Lobby
08.2019 - 03.2020

Childcare Worker

UNM Childrens Campus
08.2018 - 03.2019

Teacher

KinderCare Learning Centers
01.2016 - 07.2018

Assistant Manager

The Chill Zone
03.2014 - 04.2020

High School Diploma -

Aspen Heights High School

Similar Profiles

CREATE PROFILE