Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KAYLA J. BRADSHAW

Harrisburg,PA

Summary

Conscientious and results-oriented Patient Care Technician at UPMC, with a proven track record in delivering compassionate care and emotional support. Skilled in EKG administration, monitoring vital signs, and CPR, I excel in critical decision-making and team collaboration, ensuring patient safety and comfort. Recognized for my dedication to enhancing patient experiences and maintaining high standards of care. Proven ability to collaborate effectively with healthcare teams, ensuring quality care for diverse patient populations. Committed to enhancing patient experiences through a professional bedside manner.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Care Technician

UPMC
Harrisburg, PA
03.2024 - Current
  • Performed hourly rounds and responded promptly to call lights
  • Utilized computer systems for charting patient data
  • Assisted patients with eating, bathing, and grooming, supporting activities of daily living
  • Reported changes in patient status to nursing staff in a timely manner
  • Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias
  • Assisted with patient transfers to and from wheelchairs, beds, and exam tables
  • Maintained cleanliness of assigned work area according to infection control standards
  • Demonstrated knowledge of infection control related to hand washing and universal precautions
  • Obtained or assisted in specimen collection for diagnostic or waived tests
  • Provided emotional support to family members during times of stress
  • Performed electrocardiograms under the direction of a licensed practitioner
  • Recognized by peers for providing compassionate care to a diverse population of patients
  • Conducted pre-screening tests for cardiac abnormalities such as pacemaker checks and 12-lead EKGs
  • Excellent communication skills when interacting with patients, families, colleagues, or other healthcare personnel
  • Knowledgeable about infection control procedures, safety protocols, emergency response plans, and other relevant regulations
  • Maintained current certifications in CPR and BLS training
  • Performed emergency life-saving procedures such as CPR when necessary

Mail Handler

United States Post Office
Harrisburg, PA
06.2018 - 11.2023
  • Sorting mail and packages
  • Sorted mail by placing in bins and stacking on pallets
  • Operated mailroom equipment, including automated sorting machines
  • Performed manual sorting of letters and packages according to established procedures
  • Prepared mail for delivery using scanners, handheld printers, and packing materials
  • Provided superior customer service in a high-volume mailroom environment
  • Operated high-speed sorting equipment, ensuring efficient processing of mail
  • Loaded, unloaded, and transported mail using appropriate vehicles and containers
  • Verified contents against shipping documents to ensure accuracy of shipments
  • Loaded and unloaded mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations
  • Trained new hires for my position throughout the warehouse

Cashier

Giant
Harrisburg, PA
06.2017 - 07.2018
  • Greeting Customers
  • Bagging groceries
  • Scanning items
  • Count money and giving correct change
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Provided excellent customer service by greeting customers and offering assistance
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment

Cook

Mission BBQ
Harrisburg, PA
01.2017 - 06.2017
  • Prepping meals
  • Making dishes
  • Cleaning kitchen and work area
  • Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
  • Demonstrated ability to work quickly and accurately in high-pressure environments
  • Cooked food according to recipes set by establishment
  • Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
  • Washed and sanitized hands throughout shift, promoting food safety and health requirements
  • Prepared large quantities of food items according to recipes or specific customer orders
  • Adhered to safety protocols at all times while preparing meals for customers
  • Assisted with food prep tasks, maximizing downtime during off-peak periods
  • Monitored food preparation to ensure proper cooking techniques were utilized
  • Supervised team members in the kitchen; delegating tasks, providing guidance, training staff

Cook/Cashier

Pizza Hut
Harrisburg, PA
01.2016 - 12.2016
  • Answering phones
  • Taking orders
  • Making orders
  • Cashing customers out
  • Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
  • Cooked food according to recipes set by establishment
  • Demonstrated ability to work quickly and accurately in high-pressure environments
  • Prepared variety of dishes using industrial kitchen equipment
  • Adhered to safety protocols at all times while preparing meals for customers
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems
  • Managed cash register operations accurately and efficiently, including processing payments and issuing receipts
  • Resolved any payment issues promptly using problem solving techniques
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Maintained knowledge of menu items, ingredients, and preparation methods, ensuring accurate and timely order processing
  • Provided exceptional customer service, greeting customers, answering questions, and resolving issues
  • Demonstrated excellent customer service skills by providing friendly and professional assistance to customers

Cashier/ Apparel Associate

Kmart
Harrisburg, PA
03.2015 - 12.2015
  • Assisted management in training new associates on proper procedures related to merchandising, stocking, pricing
  • Collaborated with team members to achieve common goals while creating a positive working environment
  • Inspected garments for quality defects prior to stocking on the sales floor
  • Utilized product knowledge to provide recommendations to customers that met their individual needs
  • Managed customer returns and exchanges according to company policy
  • Operated cash register efficiently to complete transactions quickly and accurately
  • Handled special requests from customers in a timely manner while maintaining a positive attitude
  • Assisted customers with selecting apparel items and provided fashion advice based on their individual needs
  • Maintained up-to-date knowledge of current trends in the apparel industry
  • Followed established guidelines for merchandising apparel according to size, color, style
  • Demonstrated strong communication skills while working in a team environment to ensure customer satisfaction

Games Clerk

Hershey Park
Hershey, PA
04.2014 - 01.2015
  • Counting money and giving correct change to customers
  • Performed regular checks on the condition of all gaming equipment to ensure it was functioning properly
  • Maintained a clean and organized work area for efficient operations
  • Provided information about facilities, entertainment options, and rules and regulations
  • Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unruly patrons
  • Sold tickets and collected fees from customers
  • Utilized strong organizational skills to keep the gaming area clean, organized, and restocked with necessary supplies
  • Maintained a professional attitude while interacting with customers of all ages

Education

High School Equivalency or GED -

SciTech
Harrisburg, PA
05.2018

Did Not Complete High School -

Dauphin County Technical School
Harrisburg, PA
06.2016

Skills

  • CPR certification
  • Specimen collection
  • Blood glucose monitoring
  • Basic life support
  • Professional bedside manner
  • Emergency response
  • Emotional support
  • Team collaboration
  • Hospice and palliative care
  • Sterilization techniques
  • Wound care
  • End-of-life care
  • Healthcare expertise
  • Direct patient care
  • CPR and first aid
  • Critical decision-making skills
  • Problem solving
  • Time management
  • Compassionate care
  • Effective communication
  • Attention to detail

Certification

Basic Life Support (BLS)

References

References available upon request

Timeline

Patient Care Technician

UPMC
03.2024 - Current

Mail Handler

United States Post Office
06.2018 - 11.2023

Cashier

Giant
06.2017 - 07.2018

Cook

Mission BBQ
01.2017 - 06.2017

Cook/Cashier

Pizza Hut
01.2016 - 12.2016

Cashier/ Apparel Associate

Kmart
03.2015 - 12.2015

Games Clerk

Hershey Park
04.2014 - 01.2015

High School Equivalency or GED -

SciTech

Did Not Complete High School -

Dauphin County Technical School

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KAYLA J. BRADSHAW