Kayla Jensen
Shell Rock,IA
Summary
Proven leader and effective problem-solver with experience at 805 Pizza and Chicken, adept at handling customer complaints and training employees. Excels in decision-making and customer service, enhancing team performance and compliance with standards. Demonstrated ability to improve operational efficiency through skilled task delegation and inventory control.
Overview
11
11
years of professional experience
Work History
Shift Manager
805 Pizza and Chicken
01.2014 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Teacher's Assistant
CAL Community School
08.2017 - 05.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
School Van Driver
CAL Community School
08.2015 - 05.2018
- Assisted children with special needs in boarding and exiting the van, ensuring their safety at all times.
- Maintained a clean, safe, and organized vehicle for comfortable student transportation.
- Completed accurate records of daily mileage logs, maintenance checks, and incident reports as required by school policy.
- Conducted regular inspections of the school van before starting daily routes to ensure proper functioning and compliance with safety standards.
Education
High School Diploma -
CAL Community School
Latimer, IA05-2011
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Inventory control
- Task delegation
- Customer complaint resolution
Timeline
Teacher's Assistant
CAL Community School
08.2017 - 05.2018
School Van Driver
CAL Community School
08.2015 - 05.2018
Shift Manager
805 Pizza and Chicken
01.2014 - Current
High School Diploma -
CAL Community School
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