Kayla Jensen
Columbus,OH
Summary
I have had the privilege of working jobs in different fields, giving me the opportunity to expand my skillset greatly. From time management in the food industry, to being detail oriented in managing a gym. Both taught me the value in hard work, punctuality and guest experience. I pride myself on being a dependable employee as well as a manager that leads by example.
Overview
8
8
years of professional experience
Work History
Server
The Cheesecake Factory
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
General Manager
Anytime Fitness
07.2018 - Current
- Sign up new members and make changes to members accounts if needed
- Responded positively and quickly to Guest concerns
- Ensured cleanliness and safety standards were met for gym members.
- Promote the business within the community
- Build relationships and partner with other businesses
- Give facility tours and equipment tours
- Enforced rules and regulations of facility while being customer service driven
- Maintained positive experience for members and class participants
- Performed monthly inventory and order necessary supplies to maintain adequate inventory
Manager
Marco's Pizza
08.2016 - 06.2018
- Worked flexible hours, including nights, weekends and Holidays
- Promoted great customer service, safe food quality, restaurant cleanliness and sanitation
- Resolved customer complaints quickly while maintaining positive customer relations
- Prepared and received orders of food and beverages
- Operated cash register
Education
High School Diploma - undefined
Grove City High School
Grove City, Ohio05.2017
Skills
- Problem Solving
- Customer Service
- Management
- Attention to Detail
- Quality Standards
- Adaptability
- Active Listening
Timeline
Server
The Cheesecake Factory
01.2022 - Current
General Manager
Anytime Fitness
07.2018 - Current
Manager
Marco's Pizza
08.2016 - 06.2018
High School Diploma - undefined
Grove City High School
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