Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Jimenez

Houston,TX

Summary

Efficient Front Desk Receptionist know for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry and appointment scheduling. Excel in communication, problem solving and multitasking ensuring smooth operation of front desk activities. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem solving. Outgoing and energetic when greeting and communicating with other to maintains positive atmosphere. Thrives under pressure and consistently earns high marks for work quality and speed. Very fast learner as well.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Bear Creek Dentistry & Orthodontics
01.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Developed strong working relationships with team members, fostering a positive work environment.

Front Desk Receptionist /Registered Dental Assistant

A & M Dentists
11.2021 - 12.2022
  • Assisted scheduling appointments
  • Updated patient information
  • Ensure accuracy of records
  • Photo/ID Copying
  • Signed packages received and going out
  • Assisted dentist in providing dental treatment to patients As taking vital sign and updating medical history
  • Prepare dental materials such as composite resin and impression material for use by the dentist
  • Chair side assistance during procedures
  • Routine of maintenance of equipment
  • Answering telephones
  • Took xrays of teeth

Merchandise Associate

Marshalls & HomeGoods
06.2021 - 11.2021
  • Stocking and organizing merchandise displays
  • Assisted customers in located desired items
  • Provided customer service by responding promptly to customer questions
  • Performed regularly price checks
  • Operate cash registers efficiently ,providing excellent customer service throughout the transaction process
  • Greeted store customers, offered assistance and thanked customers for visiting
  • Printed labels
  • Processed returns and exchanges of merchandise in accordance with the store policies
  • Helped with purchases and signed customers up for rewards program.
  • Processed credit card, cash and check payments, ensuring all transactions were accurate
  • Verified cash drawers at the beginning and the end of shifts to ensure accuracy

Education

High School Diploma -

Mayde Creek High School
Houston, TX
06.2021

Skills

  • Customer Service
  • Payment Processing
  • Appointment Scheduling
  • Cash Handling
  • Office supplies Ordering
  • Oral and Written communication
  • Sending Pre Authorizations
  • Eligibility Determination
  • Treatment Planning
  • Office Organization
  • Date Entry and Review
  • Insurance coverage verification
  • Medicaid Knowledge
  • Payment collection
  • Computer Proficiency
  • Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Bear Creek Dentistry & Orthodontics
01.2023 - Current

Front Desk Receptionist /Registered Dental Assistant

A & M Dentists
11.2021 - 12.2022

Merchandise Associate

Marshalls & HomeGoods
06.2021 - 11.2021

High School Diploma -

Mayde Creek High School

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Kayla Jimenez