Kayla Johnson
San Marcos,CA
Summary
Driven Director with experience planning and coordinating all aspects of activities. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work.
Overview
11
11
years of professional experience
Work History
Director
My Gym Childrens Fitness Center
07.2022 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations
- Managed budgeting and financial planning processes for the organization
- Conducted regular meetings with department heads to review progress on strategic initiatives
- Reviewed internal reports and identified areas of risk or potential cost savings
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects
- Analyzed customer feedback data to identify trends in product performance or customer service issues
- Assessed employee performance against established benchmarks or targets
- Prepared weekly reports on gym operations, membership data, staff performance, budgeting and other related areas of responsibility
- Recruited, hired, trained and managed staff members in accordance with established policies and procedures
- Created marketing strategies to attract new members while retaining existing ones
- Evaluated current fitness classes offered by the gym to ensure they meet customer needs
- Provided leadership in developing long-term plans for growth of the gym facility
- Resolved customer complaints in an effective manner while ensuring customer satisfaction.
Front Desk Shift Supervisor
The Vault Hotel
01.2020 - 07.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listened to guest requests when booking reservations, confirming full understanding before addressing concerns
- Assisted in housekeeping, maintenance, and restocking/ordering duties
- Used Microsoft Word and other software tools to create documents and other communications
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork during staff Zoom meetings.
Live-In Nanny
Jonathan & Jennifer Julien
12.2018 - 07.2022
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
- Regularly traveled with family to help with vacation activities and childcare
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Promoted language development skills through reading and storytelling
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language
- Assisted with light housekeeping duties as well as running errands
- Worked part-time at family owned boutique hotel allowing parents to spend more time with children
- Stayed with children multiple overnights while parents were out of town.
Assistant Manager/Lead Teacher
My Gym Children's Fitness Center
10.2017 - 05.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Forged and nurtured impactful relationships with families to cultivate loyalty, boosting enrollment numbers to over 300 members.
Accounts Payable Clerk/General Cashier
Renaissance Hotel
02.2015 - 10.2017
- Became familiar with programs Dynamics SL and Birchstreet
- Coordinated approval processes of all accounts payable invoices
- Balanced batch summary reports for verification and approval
- Revamped accounting quality system to prepare for important audits
- Reduced time and costs and increased efficiency by introducing new accounting procedures
- Increased productivity by reorganizing work station and implementing new audit ideas leaving less room for error
- Kept over 80 vendor files accurate and up-to-date to expedite payment processing.
Front Desk Night Auditor
Renaissance Hotel
05.2013 - 02.2015
- Ran audit reports/journals from PMS computer systems while making corrections and adjustments on computer problems that might occur throughout night shift
- Learned how to operate universal desktop to pull reports/summaries
- Balanced all revenue and settlement accounts nightly, maintained files and reset system for next day business operations
- Effectively performed proper check-in and check-out procedures
- Oversaw fast-paced front desk operations with as many as 500 nightly guests.
Education
High School Diploma -
Memorial HIgh School
Las Vegas, NVAssociate of Arts Child Development -
Mira Costa College
12.2026
Skills
- Staff Management
- Cheerful and energetic
- Parent Communication
- Staff Hiring
- Program Assessment
- Administrative Functions
- Safety Regulations Compliance
- Progress Monitoring
- Team Collaboration
- Program Development
- CPR and First Aid Certified
- Early childhood Knowledge
Timeline
Director
My Gym Childrens Fitness Center
07.2022 - Current
Front Desk Shift Supervisor
The Vault Hotel
01.2020 - 07.2022
Live-In Nanny
Jonathan & Jennifer Julien
12.2018 - 07.2022
Assistant Manager/Lead Teacher
My Gym Children's Fitness Center
10.2017 - 05.2019
Accounts Payable Clerk/General Cashier
Renaissance Hotel
02.2015 - 10.2017
Front Desk Night Auditor
Renaissance Hotel
05.2013 - 02.2015
High School Diploma -
Memorial HIgh School
Associate of Arts Child Development -
Mira Costa College
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