Kayla Johnson
Jonesboro,AR
Summary
Professional with experience in patients enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about patients information management systems and best practices in education.
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 2 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
5
5
years of professional experience
Work History
Registrar
St.Bernards
09.2023 - Current
- Enhanced patients satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- interviewing patients and review their medical records to determine whether they are eligible for the treatment, services, or procedures offered at the hospital.
- checks in patients who are admitted to the hospital for surgery.
Loan Consultant
ECSI
12.2022 - 08.2023
- Educated clients on available lending options, empowering them to make informed decisions.
- Reduced loan application errors, implementing strict quality control measures for document verification.
- Conducted comprehensive financial analyses to determine borrower eligibility for various loan programs.
Customer Service Representative
First Horizon Bank
05.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Data Entry Specialist
Anthem
02.2019 - 04.2021
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Education
High School Diploma -
Winston Salem Street School
Winston-Salem, NC10.2021
Skills
- Report Generation
- Course Scheduling
- Admissions Support
- Data Analysis
- Database Administration
- Problem Solving
- Software Proficiency
Timeline
Registrar
St.Bernards
09.2023 - Current
Loan Consultant
ECSI
12.2022 - 08.2023
Customer Service Representative
First Horizon Bank
05.2021 - 10.2022
Data Entry Specialist
Anthem
02.2019 - 04.2021
High School Diploma -
Winston Salem Street School
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