Kayla Johnson
Customer Service Representative
Canton,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Engagement Specialist
Hegira Health, Inc.
Westland
11.2023 - Current
- Answer telephone calls resolving inquiry or directing call as appropriate
- Greet visitors and/or patients entering the office
- Prepare departmental material for consumers and/or patients as program or facility dictates
- Schedule appointments as requested or based upon program requirements
- Insurance verification
- Update patient demographics in EMR/EHR
- Create and/or edit documents or spreadsheets to support departmental operations
- Organize and maintain departmental files
- Maintain records to comply with Hegira policies, state and county requirements
- Conduct web-based searches and research for project support
- Supply ordering and maintenance
- Receive, disperse and handle incoming mail
- Record retention and archiving as needed
Clerical/Front Desk Data Entry
Accurate Analytical Testing LLC
Romulus
01.2022 - 05.2023
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Scanned documents into appropriate databases for storage purposes.
- Provided support to management staff in regards to data entry processes.
- Maintained database by entering new and updated customer and account information.
- Reviewed existing information for accuracy and made necessary corrections.
- Compiled reports based on gathered information.
- Contacted customers via phone or email to address data inquiries.
- Proofread and edited documents to correct errors.
Fulfillment Associate
Amazon Warehouse
Romulus
08.2019 - 11.2022
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Accepted, processed and quickly filled orders.
- Packed merchandise for delivery and moved items to delivery area.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Labeled cartons correctly prior to shipping outbound packages.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Verified items correctly matched to sales check for packing and shipment.
- Wrapped and moved pallets to designated carrier area.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Packaged items with appropriate materials to prevent damage during shipping.
Production Worker
The Oakwood Group
Taylor
10.2020 - 04.2021
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Cleaned up work area at end of shift to maintain safe working environment.
- Reported any issues to supervisor immediately for resolution.
- Kept operations area neat and orderly to minimize obstacles.
- Adhered strictly to established guidelines and procedures while performing duties.
- Verified accuracy of finished products against work orders or blueprints.
- Troubleshot technical issues that arose during assembly process.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Recorded inspection results after production runs.
- Utilized computer software programs to record details related to production process.
Specimen Collector
Orchard Laboratories
Taylor
05.2020 - 08.2020
- Gathered biological samples for laboratory tests.
- Ensured that all collected specimens were stored properly and securely.
- Performed quality control tests on completed specimens to ensure accuracy of results.
- Received and routed results to proper personnel.
- Processed specimens for laboratory testing in accordance with standards.
- Collected and labeled specimens according to established protocols.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Processed hematology and chemistry samples.
Cashier/HB Clerk
Kroger
Ypsilanti
09.2017 - 08.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Shift Manager
Mcdonalds
Belleville
10.2013 - 05.2017
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Recommended opportunities for growth and advancement to motivate employees.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Planned and developed new operation processes to innovate and stay competitive.
- Observed and monitored utilization of equipment.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Patient Service Assistant
The University of Michigan
Ann Arbor
11.2012 - 04.2013
- Ensured that all required forms were completed properly prior to appointment or procedure start time.
- Provided exceptional customer service to all patients and visitors.
- Reviewed medical charts before each appointment ensuring completeness of documentation.
- Adhered to HIPAA regulations while protecting confidential information of patients.
- Assisted with medical record filing and retrieval as needed.
- Maintained professional relationships with vendors by responding promptly to requests for supplies or services.
- Maintained accurate records of patient interactions.
- Participated in ongoing training sessions on new procedures or protocols related to health care services.
- Verified patient demographic information for accuracy at each visit.
- Performed general office tasks such as photocopying, faxing documents, scanning files.
- Assisted with patient registration, including verifying insurance information and collecting co-pays.
Receptionist
Bennett Optometry
Ann Arbor
07.2012 - 11.2012
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
Certificate - Medical Administration
Kaplan Career Institute-Dearborn
05.2013
High school diploma -
Belleville High School
05.2008
Skills
- Medical Coding
- Insurance Verification
- Medical Scheduling
- Medical Billing
- Medical Records
- ICD-10
- Medical Receptionist
- CPT Coding
- Epic
- Typing
- POS
- Medical Office Experience
- Employee Orientation
- Patient Care
- 10 Key Data Entry
- Interviewing
- Data Entry
- ICD-9
- Medical Terminology
- Vital Signs
- Order Entry
- English
- Laboratory Experience
- Microsoft Powerpoint
- Front desk
- Shift management
- Customer service
- Vital signs
- Clerical experience
- Multi-line phone systems
- EMR systems
- Medical office experience
- Medical receptionist
- Medical administrative support
- Medical terminology
- Medical records
- Specimen collection / processing
- Cash register
- Cash handling
- Order entry
- Laboratory experience
- Manufacturing
- Computer skills
- Organizational skills
Certification
- Medical Office Administration
- Food Handler Certification
Languages
English, Fluent
Timeline
Engagement Specialist
Hegira Health, Inc.
11.2023 - Current
Clerical/Front Desk Data Entry
Accurate Analytical Testing LLC
01.2022 - 05.2023
Production Worker
The Oakwood Group
10.2020 - 04.2021
Specimen Collector
Orchard Laboratories
05.2020 - 08.2020
Fulfillment Associate
Amazon Warehouse
08.2019 - 11.2022
Cashier/HB Clerk
Kroger
09.2017 - 08.2019
Shift Manager
Mcdonalds
10.2013 - 05.2017
Patient Service Assistant
The University of Michigan
11.2012 - 04.2013
Receptionist
Bennett Optometry
07.2012 - 11.2012
Certificate - Medical Administration
Kaplan Career Institute-Dearborn
High school diploma -
Belleville High School
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