Kayla Johnson
Houston,United States
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Account Manager
Zters
02.2023 - Current
- Inbound/Outbound Calls
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Efficiently navigate through Quickbase and other applications
Ecommerce
Conns HomePlus
05.2022 - 01.2023
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities, and increased customer retention rates
- Maintained up-to-date knowledge of all retail promotions
- Placed #1 in Sales in my entire department after 5 months of being there
- Provided new employees with information and training
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Inbound/outbound calls to customers, warehouses
- Inventory checks
Cashier
JW's Travel Stop
01.2021 - 03.2022
- Carefully and accurately monitored and recorded all refrigerated items ready for stocking
- Properly handled all financial transactions
- Provided customers with the proper change due
- Maintained up-to-date knowledge of all retail promotions
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a positive and hassle-free customer experience.
Stocker
Walmart
01.2020 - 12.2020
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Handled food with sanitation and safety in mind
- Carefully and accurately monitored and recorded all items ready for stocking
- Filled out paperwork and stocking sheets accurately.
Education
Business Management -
Lone Star College System
Kingwood, TX05.2024
Skills
- Communication
- Microsoft Office Word
- Microsoft PowerPoint
- Customer Service
- Sales Techniques
- New account creation
- Client rapport
- Microsoft Excel
- Microsoft Office
- Computer Skills
- Communication and Presentation
Personal Information
Date of Birth: 11/28/1997
Timeline
Account Manager
Zters
02.2023 - Current
Ecommerce
Conns HomePlus
05.2022 - 01.2023
Cashier
JW's Travel Stop
01.2021 - 03.2022
Stocker
Walmart
01.2020 - 12.2020
Business Management -
Lone Star College System
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