Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic
Kayla Johnson

Kayla Johnson

Middletown,DE

Summary

Devout family woman who is a dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Manager Director

Kayheriss Contributions
Middletown, DE
01.2024 - Current
  • Facilitated cross-functional collaboration between teams to streamline workflow processes.
  • Coordinated with external vendors to ensure timely delivery of products and services.
  • Developed comprehensive training programs for new staff members.
  • Established policies and procedures to promote operational efficiency within the organization.
  • Identified opportunities for cost savings across departments.
  • Oversaw daily operations of multiple departments within the business.
  • Conducted regular meetings with senior leadership team to review progress towards organizational goals.
  • Reviewed financial statements to assess company performance against budget projections.
  • Resolved complex issues in a timely manner by leveraging problem solving skills.
  • Organized special events such as conferences, seminars, workshops.
  • Managed relationships with key stakeholders including customers, suppliers, partners.
  • Maintained accurate records of all transactions related to the business.
  • Negotiated contracts with vendors and suppliers on behalf of the company.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Determined customer needs and calculated payment options based on consultative sales process.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Music and Arts Director

The Resurrection Center
Wilmington, DE
08.2008 - 07.2023
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Coordinated resources across departments to maximize productivity levels.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Provided guidance on legal matters related to contracts or intellectual property rights.
  • Served as a public spokesperson at industry events or conferences.
  • Assessed employee performance against established benchmarks or targets.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Guided and motivated staff to drive maximum performance.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Planned and implemented strategies to grow revenue.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Drafted mission and vision statements to outline objectives and motivate employees.
  • Implemented and prepared comprehensive business plans to expand business.
  • Worked with department managers to formulate annual budgets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.

Education

Bachelor of Arts - Music Business

Berklee College of Music
Boston, MA
05-2018

High School Diploma -

Caesar Rodney High School
Camden, DE
06-1993

Some College (No Degree) - Business Administration And Management

Delaware Technical Community College
Dover, DE

Some College (No Degree) - Business Administration

Delaware State University
Dover, DE

Some College (No Degree) - Business Administration and Management

Wilmington College
Wilmington

Master of Arts - Music Business Law

Berklee College of Music
Boston, MA

Skills

  • Innovation management
  • Human Resources Management
  • Operations Management
  • Corporate Communications
  • Organizational Development
  • Partnership Development
  • Customer Service
  • Performance Evaluations
  • Budget Creation
  • Team Building and Leadership
  • Risk Assessment and Management
  • Decision-Making
  • Staff Management
  • Cross-Functional Communication
  • Customer Relations
  • Data Confidentiality
  • Analytical Thinking
  • Business Administration
  • Operational Oversight
  • Fiscal Management
  • CRM Software
  • Project Management
  • Employee Scheduling
  • Social Media Promotion
  • Data Collection
  • Financial Administration
  • Operational leadership
  • Coaching and Mentoring
  • Documentation proficiency
  • Business generation

Certification

  • Certificate in Music Business Foundations from Berklee College of Music

Affiliations

  • Musical Artist who loves to sing, teach, and direct choirs

References

References available upon request.

Timeline

Business Manager Director

Kayheriss Contributions
01.2024 - Current

Music and Arts Director

The Resurrection Center
08.2008 - 07.2023

Bachelor of Arts - Music Business

Berklee College of Music

High School Diploma -

Caesar Rodney High School

Some College (No Degree) - Business Administration And Management

Delaware Technical Community College

Some College (No Degree) - Business Administration

Delaware State University

Some College (No Degree) - Business Administration and Management

Wilmington College

Master of Arts - Music Business Law

Berklee College of Music

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Kayla Johnson