Kayla Johnson
Palmyra,NJ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record serving 8 years in food service ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, hiring and training associates, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Food Beverage Manager
WAWA
10.2022 - Current
- Manage production and inventory of food and beverage for efficient execution in conjunction with the management team
- Assisted and Leads in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Responsible for hiring and training Customer Service Associates on how to maintain a safe, sanitary and appetizing food service environment
- Provides exceptional customer service while using feedback to better understand consumer behavior
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Graphic Design Intern
Surf
01.2022 - 10.2022
- Effectively communicated and collaborated with manager and other departments about rebranding, design material and information
- Quickly absorbed new design elements and platforms such as Figma, Slack, Jira and Notion
- Developed email banners with the marketing department to be sent out to subscribers
- Redesigned current social media platforms and structured new accounts for other platforms
- Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
- Efficiently managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting deadlines consistently.
- Utilized advanced knowledge of Adobe Creative Suite software programs to execute high-quality designs quickly and efficiently for various applications.
Lead Customer Service Associate
WAWA
04.2016 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bakery Team Member
Whole Foods
12.2020 - 05.2021
- Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked
- Provide information to customers about ingredients in certain baked goods
- Responsible for product inventory reports and sales change over
Fulfillment Warehouse Associate
Amazon
05.2019 - 08.2019
- Responsible for picking, packing trucks, and fulfilling customer orders
- Maintaining all company standards and organization of my workstation
- Achieved weekly goals and metrics related to performing my job responsibilities
Education
Minor - Graphic Design
Rowan University
Glassboro, NJ08.2022
Associate - Arts
Rowan University
Glassboro, NJ08.2020
Associate - Science
Rowan University
Glassboro, NJ08.2020
B.A. - Applied Professional Communications
Rowan University
Glassboro, NJ08.2022
Skills
- Adobe Illustrator
- Adobe Photoshop
- Adobe Indesign
- Adobe Dreamweaver
- Microsoft Office
- Figma
- Canva
- Slack
- Jira
- Notion
- Affinity Designer
- Shopify
- Squarespace
- Wix
- Wordpress
- Illustration
- Digital design
- Project management abilities
- Multitasking
- Creative Problem-Solving
- Detail Oriented
- Marketing and Public Relations
- Hiring standards
- Cost controls
- Food safety management
- Scheduling
- Customer Satisfaction
- Cash Handling
- Performance monitoring
- Budgeting and cost control
- Effective leader
- Adaptability
- Computer Skills
- Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Detail-oriented design
Accomplishments
- Achieved exceeding store metrics, beating store budgets, lowering food spoilage by over $1000 per week, through effectively helping with implementing better processes and providing open communication to all team members.
Timeline
Food Beverage Manager
WAWA
10.2022 - Current
Graphic Design Intern
Surf
01.2022 - 10.2022
Bakery Team Member
Whole Foods
12.2020 - 05.2021
Fulfillment Warehouse Associate
Amazon
05.2019 - 08.2019
Lead Customer Service Associate
WAWA
04.2016 - 10.2022
Minor - Graphic Design
Rowan University
Associate - Arts
Rowan University
Associate - Science
Rowan University
B.A. - Applied Professional Communications
Rowan University
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