Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kayla Johnson

Service Rep
South Holland,IL

Summary

Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Loyola Medicine. Skilled in data entry and multitasking, adept at enhancing customer experiences and streamlining operations. Proven ability to maintain composure in fast-paced environments, demonstrating exceptional organizational skills and a commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Rep

Loyola Medicine
Tinley Park, IL
08.2023 - Current
  • Updated accounts with recent information and processed customer payments.
  • Processed payments via cash, check, or credit card transactions.
  • Updated databases with new and modified customer data.
  • Checking Patients into Urgent care for Immediate care Service

Activity Volunteer Helper

Windmill Nursing Home
South Holland
07.2012 - Current
  • Helped Elders Complete activity tasks
  • Responsible for being involved and partnered with members of the nursing home and play board games

Cabin Cleaner

Menzies Aviation
Chicago, IL
01.2022 - 01.2023
  • Organized storage closets containing cleaning supplies in order to maintain an efficient work environment .
  • Vacuumed carpets and upholstery in cabins and galleys.
  • Inspected aircraft interiors to ensure compliance with established cleanliness standards.
  • Disinfected overhead compartments, food preparation stations and walls.

City Carrier Assistant

United Postal Service
Chicago, IL
11.2019 - 01.2022
  • Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
  • Handles undeliverable mail in accordance with established procedures
  • Delivered mail along a prescribed route, on foot or by vehicles, on a regular schedule, picking up additional mail from relay boxes

Customer Service Assistant

Chicago Transit Authority
02.2016 - 11.2019
  • Provides customer assistance at the highest level to transit patrons aboard vehicles and in and around transit facilities, and assist's transportation
  • Maintains amiable relations with customers at all times
  • Knows and understands the authority's transit system, fares, schedules, routes, and connecting points and major points of interest

Medical Receptionist

Performance Foot And Ankle
South Holland
12.2015 - 02.2016
  • Schedule and confirms patient office, testing and procedures appointments, check-ups, and physician referrals
  • Greets patients, ascertain the purpose of visit, verifies insurance coverage obtains pre-authorization and directs them to appropriate staff and maintains the reception area
  • Collects patients payments at the time of service, Ability to multitask in a fast-paced, deadline-oriented environment: good time management skills and attention to details when given

Education

High School Diploma -

SouthEastern HighSchool
Chicago, IL
06-2013

Skills

  • Computer literate
  • Cash handling
  • Data entry
  • CPR/First aid certified
  • Scheduling
  • Multitasking and organization

Certification

  • Cpr License

Languages

English
Professional

Timeline

Service Rep

Loyola Medicine
08.2023 - Current

Cabin Cleaner

Menzies Aviation
01.2022 - 01.2023

City Carrier Assistant

United Postal Service
11.2019 - 01.2022

Customer Service Assistant

Chicago Transit Authority
02.2016 - 11.2019

Medical Receptionist

Performance Foot And Ankle
12.2015 - 02.2016

Activity Volunteer Helper

Windmill Nursing Home
07.2012 - Current

High School Diploma -

SouthEastern HighSchool

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Kayla JohnsonService Rep