Kayla Johnson
Houston,TX
Summary
Compassionate and detail-oriented professional with experience at enhancing relations through personalized attention. Skilled in scheduling and customer service, I effectively adapted to diverse needs, improving overall satisfaction. Proven ability to maintain organized environments while fostering teamwork and collaboration, ensuring high-quality support for clients and colleagues alike.
Professional assistant with experience in managing executive schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and trusted for efficiency. Skills include calendar management, travel arrangements, and effective communication. Known for organizational skills and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Patient Recovery Health
05.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Guest Service Representative
Nothing Bundt Cakes
08.2023 - 02.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Improved team efficiency with thorough training on customer service protocols.
Office Assistant
Personal Employer
07.2022 - 01.2023
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
Inventory Officer
Personal Employer
05.2019 - 08.2020
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Coordinated with suppliers to ensure timely restocking of high-demand items, preventing potential sales losses.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
Education
Bachelor Of Applied Science - Psychology
East Texas A&M University
Commerce, TX05.2023
Associate Of Applied Arts - Psychology
Blinn College
Brenham, TX05.2019
Skills
- Positive attitude
- Time management
- Customer service
- Verbal and written communication
- Cross-cultural sensitivity
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
Timeline
Home Health Aide
Patient Recovery Health
05.2024 - Current
Guest Service Representative
Nothing Bundt Cakes
08.2023 - 02.2024
Office Assistant
Personal Employer
07.2022 - 01.2023
Inventory Officer
Personal Employer
05.2019 - 08.2020
Bachelor Of Applied Science - Psychology
East Texas A&M University
Associate Of Applied Arts - Psychology
Blinn College
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