Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kayla Johnson

Tacoma,WA

Summary

Dynamic and friendly professional with a proven track record at District Market UW Seattle, and The Gourmet Niche Tacoma, excelling in order packing and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and upselling techniques, consistently meeting customer needs while maintaining a clean and organized environment. Committed to delivering exceptional service and fostering positive interactions.

Dedicated Cashier Assistant brings customer-first attitude to helping clients safely shop, buy and transport items to vehicles. Experience cleaning and sanitizing work environment, carts and baskets alike to promote customer health and wellbeing. No-job-too-small approach to helping locate, bag, and carry purchases. Offers energetic approach to assisting customers and fellow employees.

Overview

2
2
years of professional experience

Work History

Cashier Assistant

District Market UW Seattle
02.2025 - 04.2025
  • Helped customers complete purchases, locate items, and join reward programs.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Retrieved items for customers and verified prices.
  • Bagged items securely to minimize breakages and reduce losses.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Trained new cashier team members in customer service and money handling processes.
  • Met customer needs through polite, friendly and attentive service.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register to record transactions accurately and efficiently.

Catering Kitchen Prep Cook

The Gourmet Niche
06.2024 - 09.2024
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Trained and assisted new kitchen staff members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.

Waitress Trainee

The Gourmet Niche
06.2024 - 09.2024
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Inspected dishes and utensils for cleanliness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Babysitter

Mrs. Leigh Ann Zhender
06.2024 - 09.2024
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Planned fun outings and educational activities to keep children entertained.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Administered medications by following strict instructions from parents.
  • Reassured children when upset providing emotional support and stability.
  • Provided support and guidance to children in conflict resolution.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Logged information regarding naps, feedings, and any medications administered.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Monitored children's activities to verify safety and wellbeing.

Janitorial Assistant

St. Patrick Catholic Elementary School
06.2024 - 09.2024
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Supervised supplies in inventory and submitted reorder requests.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Renovation Specialist

St. Patrick Catholic Elementary School
06.2023 - 08.2024
  • Built custom desks, shelves, and remodeled floors to develop a local school.
  • Prepared and applied construction materials to build structures or fill gaps.
  • Maintained relationships with local suppliers for cost-effective materials.
  • Loaded and carried materials to facilitate transport at construction sites.
  • Utilized equipment to break old forms and structures.
  • Conducted quality control of materials used in construction.
  • Developed safe and efficient workflows for construction projects.

Education

Bachelor of Arts - CHID & Astrophysics

University of Washington, Seattle
Seattle
06-2028

Skills

  • Order packing
  • Shrink control
  • Grocery bagging
  • Reporting and metrics
  • Upselling
  • Friendly and outgoing
  • Problem-solving
  • Relationship building

Languages

Spanish
Professional Working

Timeline

Cashier Assistant

District Market UW Seattle
02.2025 - 04.2025

Catering Kitchen Prep Cook

The Gourmet Niche
06.2024 - 09.2024

Waitress Trainee

The Gourmet Niche
06.2024 - 09.2024

Babysitter

Mrs. Leigh Ann Zhender
06.2024 - 09.2024

Janitorial Assistant

St. Patrick Catholic Elementary School
06.2024 - 09.2024

Renovation Specialist

St. Patrick Catholic Elementary School
06.2023 - 08.2024

Bachelor of Arts - CHID & Astrophysics

University of Washington, Seattle

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