Kayla Johnson-Delcid

Promotions:

Cashier: 6/2018 to 10/2018

Customer Service Clerk: 10/2018- 3/2019

Cash Office Assistant: 3/2019-6/2021

Assistant Customer Service Manager: 6/2021-11/2023

Customer Service Manager: 11/2023-Present

• Maintained high-quality service during all customer engagements.
• Demonstrate the highest level of customer service.
• Exhibits in-depth expertise in managing front-end functions.
• Guaranteed thorough documentation management to comply with audit requirements.
• Recruited and trained new employees to meet job requirements.
• Delegated work to staff, setting priorities and goals.
• Monitored cash flow to ensure sufficient funds were available for daily operations.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Ensured compliance among associates with mystery shop audit standards.
• Facilitated delivery of interactive voice response surveys to each customer. Exceeding 100+ responses during 1 period.
• Created insightful feedback loops via KPI evaluations to drive development.
• Adhered to organizational benchmarks for labor and attainment.
• Monitor associates' adherence to policy and procedures.
• Enhanced workplace atmosphere through morale-boosting initiatives.
• Certified MOD since 01/2024- Acted as certified manager on duty during store managers' absence. To include: overseeing total store operations, payroll, refrigeration checks, receiving and unloading trucks.

Small Family owned business

• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Maintained accurate attendance records for payroll purposes.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Drafted and composed various contracts.