Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Johnston

420 53rd St. Moline,IL

Summary

Versatile forward-thinking team leader successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Professional in management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Known for reliability, team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.

Overview

20
20
years of professional experience

Work History

Assistant Branch Manager

Ascentra Credit Union
01.2023 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Operations Supervisor

DivvyDose
, IA.
07.2021 - 04.2022
  • Onboarding new employees
  • Motivated and trained employees to maximize team productivity
  • Collected customer feedback and made business adjustments to improve retention and satisfaction
  • Conducted root cause analysis in deficient areas to identify and resolve issues
  • Provided feedback and implemented corrective actions
  • Interviewing/Hiring
  • Supervised 15-30 employees
  • Observed each employee’s individual strengths and initiated mentoring program to improve areas of weakness.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.

CC, Fraud, MS Specialist

Randolph Brooks Federal Credit Union
Corpus Christi, TX.
10.2020 - 07.2021
  • Providing quality telephone customer service regarding inquiries in regards to account information
  • Opening and closing personal savings and checking accounts, fraud or otherwise
  • Fraud analysis/tracking, research and monitoring
  • Assisting more than 50 customers ay week with opening and closing personal CD’s/Money markets
  • Assisting customers with debit card disputes and processing fraud claims
  • Issuing bank cards/debit cards, hot carding lost/stolen ATM/Debit cards
  • Sales and customer service, selling/cross-sell promotional items; wire transfers; bankcard advances; deposits/withdraws; payments transfers, account to account transfers, flagging accounts for travel and submitting requests for statements.

Supervisor/CSR/ Teller/Back Office

PlainsCapital Bank
Corpus Christi, TX.
02.2017 - 06.2020
  • Opening and closing of personal and commercial savings and checking accounts
  • Assisting customers with opening and closing personal CD’s
  • Assisting customers with debit card disputes and other fraud oriented tasks
  • Issuing bank cards/debit cards, hot carding lost/stolen ATM/Debit cards
  • Maintaining proper cash on hand, balancing daily settlement of teller cash and proof transactions; and managing risk while actively practicing loss prevention
  • Sales and customer service, selling/cross-sell promotional items; filling change order requests; wire transfers; bankcard advances; deposits/withdraws; payments transfers, flagging accounts for travel and exchanging negotiable instruments
  • Finding overages, including money not accounted for by computer and employee error
  • Maintained all Branch retention files
  • Prepared outgoing shipment and accepted incoming vault shipment weekly
  • Keeping inventory, ordering supplies and supply maintenance records
  • Organization, purchase and implementation of branch holiday decorum
  • Placed internal/external maintenance service requests; ie pluming, AC unit, and lighting
  • 100 Employee evaluations, setting objectives, goals and providing feedback
  • Leadership responsibilities, providing guidance, oversees the operational processes and efficiencies of tellers and teller sales goals, organizing group meetings.

Teacher/Substitute Teacher

Corpus Christi Independent School District
Corpus Christi, TX.
08.2015 - 02.2017
  • Taking attendance, administering test/exams, providing students with classroom copies or daily handouts
  • Classroom instruction based on curriculum, lesson planning, while assisting students with comprehension
  • Student evaluations, meeting learning goals, providing student feedback, and meeting with parents regarding student progress.

Bank Teller

NavyArmy Community Credit Union
Corpus Christi, TX.
11.2014 - 09.2015
  • Maintaining proper cash on hand and preparing daily settlement of teller cash and proof transactions; and managing risk while actively practicing loss prevention
  • Assisting members with account information, deposits/withdraw, payments, transfers, flagging accounts for travel/other account inquires
  • Finding overages, including money not accounted for by computer and employee error
  • Utilization of cash dispensing machines.

Teller Supervisor

The National Bank
Moline, IL.
08.2005 - 01.2009
  • Leadership responsibilities, providing guidance, oversees the operational processes and efficiencies of tellers and teller goals, organizing group meetings
  • Employee evaluations and feedback
  • Ability to obtain secure vault access and combinations
  • Arming and disarming security alarms
  • Attending and contributing to informative company public relation job fairs
  • Maintaining proper cash on hand and preparing daily settlement of teller cash and proof transactions; and managing risk while actively practicing loss prevention
  • Computer navigation, working closely with secure networks and confidential information
  • Finding overages, including money not accounted for by computer and employee error
  • Stand in guard work for company’s armed vehicle in order to balance ATM’s and transport funds
  • ATM Balancing.

Education

Masters of Education - Teaching Leadership- Presently Attending

Texas A&M International University

Bachelor of Political Science - International Affairs

Southern Illinois University
2011

Associates of Liberal Arts & Science -

Black Hawk College
2009

Skills

  • Computer: Google; Sheets, Meets, Drive Microsoft Office; Power Point, Word, Excel, Outlook, Teams Financial banking operating systems; DNA, Teller insight, Silverlake experience, Sales management Data analysis platform system: Looker
  • Originality and Creativity
  • Performance Monitoring and Evaluation
  • Motivational Leadership
  • Directing Team Members
  • Complex Problem-Solving
  • Team-Building Exercises
  • Key Performance Indicators (KPIs)
  • Comparative Analys
  • Operations Advisory
  • Identifying Trends
  • Adaptability and Flexibility

Timeline

Assistant Branch Manager

Ascentra Credit Union
01.2023 - Current

Operations Supervisor

DivvyDose
07.2021 - 04.2022

CC, Fraud, MS Specialist

Randolph Brooks Federal Credit Union
10.2020 - 07.2021

Supervisor/CSR/ Teller/Back Office

PlainsCapital Bank
02.2017 - 06.2020

Teacher/Substitute Teacher

Corpus Christi Independent School District
08.2015 - 02.2017

Bank Teller

NavyArmy Community Credit Union
11.2014 - 09.2015

Teller Supervisor

The National Bank
08.2005 - 01.2009

Masters of Education - Teaching Leadership- Presently Attending

Texas A&M International University

Bachelor of Political Science - International Affairs

Southern Illinois University

Associates of Liberal Arts & Science -

Black Hawk College

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Kayla Johnston