Kayla Johnston

A. Internal Content & Messaging Development
-Develop internal guidance on campaign messaging and digital storytelling.
-Draft, edit, and format communications for all media formats, including press releases, newsletters, talking points, and visual captions.
-Coordinate messaging across platforms and maintain consistency with campaign voice
and priorities.
B. Multimedia & Digital Storytelling
-Capture, organize, and help edit photos, videos, and other multimedia content.
-Craft narratives that humanize policy and uplift the stories of East Charlotte
communities.
C. Policy Research & Communications
-Conduct research on Charlotte City Council policies, ordinances, budget documents, resolutions, and governance practices.
-Assist in identifying gaps in existing city policies and propose equity-focused, community-centered alternatives.
-Draft briefing materials, one-pagers, and social media content to help communicate key policy priorities.
-Support messaging around major citywide policies affecting East Charlotte, from zoning to public safety to transit.

D. Field Organizing & Community Engagement
-Identify key precincts and advise on campaign presence in underrepresented areas of East Charlotte.
-Participate in canvassing, voter outreach, and event-based engagement.
E. Time Commitment
Completed 10 to 20 hours per week, with flexibility.

• Evaluated staff performance and provided coaching to address inefficiencies.
• Worked different stations to provide optimal coverage and meet production goals.
• Built strong relationships with customers through positive attitude and attentive response.
• Greeted customers entering store and responded promptly to customer needs.
• Used POS system to enter orders, process payments and issue receipts.
• Worked flexible schedule and extra shifts to meet business needs.
• Stocked, tagged and displayed merchandise as required.
• Operated dishwashers and other kitchen equipment according to safety guidelines.

• Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences, for optimal efficiency.
• Answered customer questions about hours, seating, and menu information.
• Monitored wait times accurately, providing accurate estimates of wait time during busy periods, while keeping guests informed and engaged.
• Managed incoming calls during busy shifts.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Taught children to organize toys, wash hands, and share by leading by example.
• Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
• Watched kids while parents work out