Kayla Jomarron
Hudsonville,MI
Summary
High-energy individual offering 10+ years of customer service experience specializing in management roles and customer satisfaction. Excellent interpersonal communication and conflict resolution skills.
Objective:
To obtain a position with an organization that values and rewards strong work ethic, commitment to quality and personal dedication to corporate objectives.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
Target
08.2023 - Current
- Assisted customers in finding products and services to meet needs.
- Guided customers through the checkout process and explained payment options.
- Provided clear information about company policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shipt Shopper
Shipt
10.2018 - 07.2021
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Listened to customer needs to identify and recommend best products and services.
Shift Manager
Lake shore staffing, McDonald's
04.2007 - 02.2015
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Directed employees through daily routines.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Handled any customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Managed scheduling for 35 employees.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
- Upheld company standards and compliance requirements for operations and cleanliness.
Education
High School Diploma -
Jenison High School
Jenison, MI05.2009
Skills
- Customer service
- Reliable and trustworthy
- Food safety and sanitation
- Staff training and motivation
- Processing payments
- Team member motivation
- Stock management
- Effective customer upselling
- Physical stamina
- Mobile ordering understanding
- Critical thinking
Education and Training
other
Timeline
Customer Service Advocate
Target
08.2023 - Current
Shipt Shopper
Shipt
10.2018 - 07.2021
Shift Manager
Lake shore staffing, McDonald's
04.2007 - 02.2015
High School Diploma -
Jenison High School
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