Summary
Overview
Work History
Education
Skills
Event and Catering
Timeline
Generic

Kayla Jones

Atlanta,GA

Summary

Customer-focused, visionary-thinking Retail Manager with over 7+ years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with directing store operations. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

11
11
years of professional experience

Work History

Styles Team Lead

Target
08.2019 - 01.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Adjusted equipment to meet different productivity levels.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Designed strategic plan for component development practices to support future projects.

Behavioral Health Technician

Capital Nursing & Rehabilition Center
11.2016 - 08.2019
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Assist nurses during intake as well as taking vital signs and weights. Notify nurse of any abnormalities
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Customer Service Supervisor

Frontier Airlines
03.2012 - 09.2016
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Identified customer service trends to provide recommendations for process and procedural improvements.

Education

Millbrook High School
Raleigh, NC

Skills

  • Budgeting and Expenditures
  • Cash Handling
  • Store Presentation
  • Advertising Campaigns
  • Management
  • Floor Oversight
  • Sales Expertise
  • Driven Work Ethic

Event and Catering

Scheduling, planning, and coordinating events such as decorations, food and beverage menus, preparation, and budgeting.

Timeline

Styles Team Lead

Target
08.2019 - 01.2023

Behavioral Health Technician

Capital Nursing & Rehabilition Center
11.2016 - 08.2019

Customer Service Supervisor

Frontier Airlines
03.2012 - 09.2016

Millbrook High School

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Kayla Jones