Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Jones

Louisville,KY

Summary

Innovative and goal-oriented individual committed to professional development and leadership of customer service. Delivers positive encouragement and concept presentation to new hires to boost learning and classroom behavior. Attentive to details and creative in finding ways to connect with students. Track record of success in enhancing students' confidence, abilities, and results with personalized approaches.

Overview

3
3
years of professional experience

Work History

Pharmacy Trainer

KnippeRx
07.2022 - Current
  • Provided coaching and mentoring to employees.
  • Trained and mentored 30 new personnel per class, hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Facilitated virtual, in-person and blended learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Trainer

Itel
02.2022 - 06.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Implemented diverse instructional methods, optimizing trainee engagement.

CS Performance and Learning Specialist

Chewy
09.2020 - 02.2022
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.

Education

No Degree - Journalism

Indiana University Southeast
New Albany, IN

High School Diploma -

Floyd Central High School
Floyd Knobs, IN
05.2015

Skills

  • Pharmacy Management Support
  • Social development and integration
  • Coaching and Development
  • Industry Best Practices
  • Individualized Instruction

Timeline

Pharmacy Trainer

KnippeRx
07.2022 - Current

Trainer

Itel
02.2022 - 06.2022

CS Performance and Learning Specialist

Chewy
09.2020 - 02.2022

No Degree - Journalism

Indiana University Southeast

High School Diploma -

Floyd Central High School
Kayla Jones