Kayla Jones
Texas City,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Patient Representative I
UTMB
07.2022 - Current
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
Patient Transportation Supervisor
Sodexo USA
01.2022 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
Patient Transportation
Sodexo Healthcare
11.2021 - 01.2022
- Provided patient transport using various equipment and adhered to safety protocols.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Relayed discrepancies, patient condition or special information regarding patient to appropriate personnel.
- Maintained schedules by delivering patients safely and on time to appointments and procedures.
Four Points By Sheraton
Sheraton Hotel & Resorts
06.2021 - 11.2021
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Enhanced guest satisfaction by answering inquires about business operations, policies, and developing creative solutions to guest concerns.
- Balanced accounts and conducted nightly audits to keep book keeping current.
- Supervised daily operations of hotel front desk in absence of manager.
Education
Bachelor of Science - Healthcare Administration Management
Galveston College
Galveston, TX05.2024
Associate of Applied Science - Medical Administration
Galveston College
Galveston, TX05.2022
Skills
- Customer Service
- Patient Data Privacy
- Patient Engagement and Service
- Problem Solving
- Active Listening
- Interpersonal Skills
- Professionalism
- Organizational Skills
- Computer Literacy
- Telephone Etiquette
- Time Management
- Teamwork and Collaboration
- Multitasking
- Patient Advocacy
- Critical Thinking
- Data Collection
- Database Search and Data Entry Skills
- Administrative and Office Support
Timeline
Patient Representative I
UTMB
07.2022 - Current
Patient Transportation Supervisor
Sodexo USA
01.2022 - 07.2022
Patient Transportation
Sodexo Healthcare
11.2021 - 01.2022
Four Points By Sheraton
Sheraton Hotel & Resorts
06.2021 - 11.2021
Bachelor of Science - Healthcare Administration Management
Galveston College
Associate of Applied Science - Medical Administration
Galveston College
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