Kayla Jones

• Maintained continuing education courses and workshops to gain additional insurance industry knowledge.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.
• Registered customer information on database to enable tracking history and maintain accurate records.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Educated clients on insurance policies and procedures.
• Promoted products and services using upselling and other sales strategies.
• Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports.
• Generated certificates and binders for clients.
• Consulted regularly with team members to achieve set goals.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Used internal software to process check-ins and check-outs.
• Collected deposits, fees, and payments.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Clerical duties, such as, keeping office tidy and clean, shredding paper, etc.

• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Prepared financial statements, business activity reports, annual budgets and other records.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Used accounting software to prepare weekly and monthly financial reports.
• Summarize receivables by maintaining invoice accounts.
• Processing payroll.

Veterans Choice Program - The Veterans Access, Choice, Accountability Act (VACCA) is a law that expands the number of options veterans have for receiving care to ensure veterans have timely access to high quality care outside of their VA.

• Answer in-bound calls helping veterans understand the status of what their authorization is in, helping veterans understand the Veterans Choice Program and de-escalate upset veterans who have been waiting a long period of time for appointments.

• Create authorizations, set up appointments for veterans, ensure the provider has all the required documents, verify the veteran attended their appointment and update the authorization.

• Handle confidential records.

• Administrative duties including data entry and filing.

• Avoid HIPAA violations, work through a system called Care Radius and dealt with some medical coding. ICD-10 codes.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Monitor dining room and guest flow to maximize table usage and minimize guest wait time.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Greeted guests pleasantly and answered menu questions.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Operated register to process payments and collect cash payment for order totals.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Cultivated warm relationships with regular customers.