Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Jones

Dallas,TX

Summary

Goal-oriented Work from Home Agent with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced call/chat-centered environment. Focused on continual self-improvement to professionally represent company. I am known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Lexy's
Dallas, TX
09.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Trained new employees on restaurant procedures and plating techniques.

Pre Loader

Amazon
Northlake, TX
12.2022 - 08.2023
  • Unloaded containers from inbound trailers, sorted and staged the freight for further processing.
  • Verified shipments against shipping documents and inspected condition of packages.
  • Ensured that all products were stored properly in designated areas.
  • Monitored inventory levels, identified damaged goods and reported discrepancies to supervisor immediately.
  • Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
  • Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
  • Organized incoming orders by SKU number, size, color for easy identification during pick and pack process.
  • Responded quickly to requests from supervisors regarding changes in order picking priorities.
  • Participated in physical inventories as required by company policy.
  • Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.

Customer Service Representative

Chewy.com
Dallas, TX
05.2021 - 10.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Developed trust relationships with customers to ensure repeat business opportunities.
  • Adhered to company policies and procedures while assisting customers with their needs.
  • Assisted customers with product selection based on individual needs.
  • Created detailed reports detailing customer interactions that were shared with senior staff members.
  • Ensured compliance with all applicable laws governing customer service operations.
  • Processed orders accurately according to established guidelines and timelines.

Server

Kona Grill
Dallas, TX
06.2020 - 08.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared checks, itemizing total meal costs and taxes.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

Nursing - B.S. of Science in Nursing

Texas Woman's University
Denton, TX
05-2029

Skills

  • Safe Food Handling
  • Food Running
  • Guest Engagement
  • Positive and Professional
  • Billing Management
  • Order Processing
  • Call Documentation
  • Customer Service
  • De-Escalation Techniques
  • Inbound Call Management
  • Remote Office Availability
  • Cash Handling
  • Effective Customer Upselling
  • High-Volume Dining
  • Team Member Training

Certification

  • Food Handlers
  • Texas Alcoholic Beverage Certification

Timeline

Server

Lexy's
09.2023 - Current

Pre Loader

Amazon
12.2022 - 08.2023

Customer Service Representative

Chewy.com
05.2021 - 10.2022

Server

Kona Grill
06.2020 - 08.2022

Nursing - B.S. of Science in Nursing

Texas Woman's University

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Kayla Jones