Kayla Stepter

Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 4 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Excellent communicator and dependable team player with semi strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

• Hi [Patient name] This is [your first name] with [Office Name] I'm calling because you claimed the [Price][niche] new patient special that we are running online
• Do you remember that
• Ok great
• What type of pain or problem lead to you grabbing that voucher? “patient states problem”
• Well, you found the right place [Dr name] can definitely take care of you!
• DATA CAPTURE – “collect or confirm data” and is this your best contact number?
• CONFIRM AND COMMIT (PAYMENT COLLECTION)
• Ok [name] so I have you in for the [promotion name/detail stack] (example: consultation, examination film review if necessary {{and trial treatment if you medically qualify}}) which is normally [actual price] but you did collect the promotional voucher so that will save you [] and come out to $...
• Because this is normally [$....] we do take this payment over the phone to reserve the hour with our team and the doctor [and the equipment if applicable]
• (imply that this is the policy)
• What kind of card would you like to use? (Process payment)
• Payment Objections (these are sample scenarios, please respond accordingly after reading the objection out loud for reference) “I don’t want to give my Credit Card information over the phone” {your answer} “I don’t want to prepay; can’t I just pay when I come in next week?” {your answer} “WHY do I need to pay for my appointment ahead of time?” {your answer} “I don’t get paid until Friday” {your answer}
• That’s a weird policy / I don’t like that policy: {your answer}