Kayla Jones

Product Owner

• Led cross-functional teams to define product vision, roadmap, and release plans based on market research, customer feedback, and business objectives
• Collaborated with stakeholders to prioritize features, manage product backlog, and ensure successful delivery of high-quality products
• Facilitated communication between the development team and key stakeholders, ensuring alignment and transparency throughout the product development lifecycle
• Defined product requirements, user stories, and acceptance criteria, and conducted user acceptance testing to validate product functionality.

• Analyzed existing business processes, identified opportunities for improvement, and developed strategies to streamline operations and increase efficiency
• Conducted stakeholder interviews, process mapping, and data analysis to understand current workflows and pain points
• Collaborated with cross-functional teams to design and implement optimized processes, leveraging best practices and industry standards
• Provided training and documentation to ensure successful implementation and adoption of new processes.

• Enhanced Partner Experience by collaborating with partners to understand their pain points and needs
• Implemented streamlined processes for partner onboarding, communication, and support
• Process Improvements in leading cross-functional teams to identify process gaps
• Implemented Lean or Six Sigma methodologies to eliminate waste
• Achieved cost savings and increased operational efficiency
• Process Housing and Documentation were developed a centralized repository for process documentation
• Ensured consistent access to standard operating procedures
• Facilitated training and knowledge sharing among team members.

• Creation of a new intake process via Adobe Workfront for the portfolio governance team
• Including the creation of a customer form, management of the form, queue creation, and routing within the system
• Mission teams were created, and all intake, tracking, and updates were implemented in Workfront.

• Led the employee engagement team in developing and implementing initiatives to enhance workplace satisfaction and retention
• Designed and executed employee recognition programs, wellness initiatives, and team-building activities to foster a positive work environment
• Conducted regular surveys and feedback sessions to gauge employee sentiment and identify areas for improvement.

• Collecting and analyzing employee feedback through surveys, interviews, and other feedback mechanisms
• Identifying trends, issues, and opportunities for improvement based on employee feedback data
• Providing coaching and support to employees and managers to address performance issues, develop skills, and enhance employee engagement
• Conducting integrity reviews to ensure compliance with company policies, procedures, and ethical standards
• Collaborated with HR and other stakeholders to address employee relations issues and resolve conflicts.

• Monitored group activity, responded to member inquiries, and facilitated discussions to maintain a positive and inclusive community environment
• Managed social media accounts and communities, consistently growing followers and engagement through strategic content planning and execution
• Collaborated with cross-functional teams to align social media activities with broader marketing and communication strategies
• Analyzed social media performance metrics and provided regular reports to inform future strategy and decision-making.

• Provided top-notch customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction
• Utilized effective communication and interpersonal skills to build rapport with customers and promote a positive brand image
• Consistently met and exceeded sales targets through upselling and cross-selling products and services
• Collaborated with the sales team to identify opportunities and provide seamless customer experiences throughout the sales process.