Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Jones

Kayla Jones

Gainesville,FL

Summary

Detail-oriented and results-driven professional with 13 years of experience in Customer Service with a strong track record of success in delivering high-quality outcomes. I Adapt quickly and I am also an open minded individual who is confident and ready to learn what others are open and willing to teach me while also being a strong communicator with excellent problem-solving abilities, capable of analyzing complex issues and implementing innovative solutions. Committed to continuous professional development and staying current with my employers needs. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Retail Sales Associate

Bed Bath & Beyond
Gainesville, US
06.2019 - 10.2022
  • Consistently met or exceeded sales goals through effective product promotion and upselling techniques
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Effectively cross-sold related products to customers, increasing sales
  • Maintained in-depth knowledge of products and services to provide accurate information and make suitable recommendations
  • Participated in inventory counts and helped to manage stock levels by restocking shelves and organizing backroom storage
  • Resolved customer complaints and issues promptly and professionally
  • Efficiently operated cash registers, processed transactions, handled returns and exchanges, and ensured accurate cash handling
  • Organized and straightened merchandise areas on the floor
  • Upsell merchandise, store gift cards, and credit cards
  • Assisted customers with creating registries, as needed
  • Assisted customers with finding the right product for their needs.
  • Greeted customers upon entering the store and provided assistance.

Customer Service Representative

CAREER SOURCE
Gainesville, US
01.2019 - 04.2019
  • Company Overview: Contracted through Manpower Group USA
  • Accountable for performing clerical tasks inside an office setting to support daily operations while also performing many vital duties to ensure that the office runs smoothly and its professionals are supported
  • Managed large amounts of incoming and outgoing calls and emails
  • Identified and assessed customers' needs to help them achieve their life goals for career advancement
  • Followed communication procedures, guidelines and policies
  • Organized and scheduled meetings, appointments for staff
  • Greeted visitors and interviewees
  • Received 20+ phone calls per day and transferred them to the applicable member of staff
  • Addressed customer complaints and issues promptly and effectively, turning potential negatives into positive outcomes
  • Printed out, checked, and faxed out approximately 50 pieces of information per day
  • Contracted through Manpower Group USA

Environmental Service Worker - Housekeeping

SHANDS AT UF
Gainesville, US
07.2017 - 10.2018
  • Cleaned and serviced building areas according to established procedures
  • Moved furniture and supplies within the hospital and performed a variety of environmental service duties to maintain the hospital in a neat, orderly and sanitary condition
  • Liable for utilizing commercial products for the purpose of cleaning and sanitizing offices, hallways, bathrooms, surgical rooms and discharge rooms on a daily basis when patients check in and out of the hospital
  • Collected waste, trash and soil linen to be wash, dry and folded to be delivered throughout the facility
  • Performed a variety of housekeeping responsibilities and following established EVS policies and procedures

Housekeeper

Crothall Healthcare
Gainesville, US
12.2016 - 07.2017
  • Moved furniture and supplies within the hospital and performed a variety of environmental service duties to maintain the hospital in a neat, orderly and sanitary condition
  • Cleaned and serviced building areas according to established procedures
  • Liable for utilizing commercial products for the purpose of cleaning and sanitizing offices, hallways, bathrooms, surgical rooms and discharge rooms on a daily basis when patients check in and out of the hospital
  • Collected waste, trash and soil linen to be wash, dry and folded to be delivered throughout the facility
  • Performed a variety of housekeeping responsibilities and following established EVS policies and procedures
  • Job ended due to promotion to Shands Hospital

Retail Sales Associate/Cashier

The Children's Place
Gainesville, US
08.2016 - 12.2016
  • Responsible for supporting the store leadership team in achieving all company goals and initiatives
  • Represents the brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork
  • Aware of customer activity and responds with urgency, prioritizing assisting customers over tasks
  • Greets and acknowledges customers while providing the appropriate level of service
  • Exercises sound judgment in effectively addressing customer concerns
  • Demonstrates exceptional selling skills
  • Provides fast and accurate service at the service desk, upselling of store credit cards
  • Follows company standards of merchandise presentation, signage and display
  • Maintains appropriate stock levels and ensures that all sizes and styles are represented
  • Embraces responsibility of assigned tasks
  • Maintains a clean work area, organized and efficient stockroom
  • Guarantees company assets by ensuring adherence to all Loss Prevention procedures
  • Creates a Team atmosphere that is flexible and enjoyable

CSR/Telemarketer

American Directions Group
Gainesville, US
07.2014 - 05.2016
  • Answering incoming calls from prospective customers
  • Quickly adapted to new scripts, product updates, and sales techniques to stay current and effective in a dynamic environment
  • Answering inquiries and addressing concerns
  • Consistently met monthly sales targets
  • Generated and qualified leads through cold calling and follow-up communications
  • Maintained a detailed customer database
  • Gained comprehensive understanding of the products and services offered, enabling effective communication and promotion
  • Developed strong communication and persuasion skills, resulting in high conversion rates and customer satisfaction
  • Effectively contacted potential and existing customers to introduce products and services

Receptionist/Assistant

Inkwell Studio
Gainesville, US
01.2011 - 07.2014
  • Greeted customers and offered assistance
  • Handling customers' files as well as identification
  • Preparing artist with their supplies and setting up work area prior to client coming to office
  • Maintained reception area in an orderly manner to provide visitors with a positive first impression of the company
  • Answering customers about skin care after application of body art and jewelry
  • Responded to telephone inquiries from clients, vendors and the public

Education

High School Diploma -

Eastside High School
06.2012

Skills

  • Marketing
  • Front desk
  • Hospital Experience
  • Organizational Skills
  • Clerical Experience
  • Leadership
  • Telecommunication
  • Cold Calling
  • Typing
  • Negotiation
  • Upselling
  • Customer Service
  • Communication Skills
  • Time Management
  • Technical Proficiency
  • Problem Solving
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Digital Literacy
  • Creativity
  • Resourcefulness
  • Emotional intelligence
  • Microsoft Office
  • Graphic Design
  • Critical Thinking
  • Money Handling
  • Display Setup
  • Phone Etiquette
  • Cash Register Operation
  • Positive and Professional
  • POS System Operation
  • Administrative Support
  • Scheduling
  • File Management
  • Clerical Support
  • Data Entry
  • Mail Handling
  • Multitasking and Prioritization
  • Positive and Professional
  • Calm Demeanor
  • Inbound and Outbound Calling
  • Account Updating
  • Complaint Resolution
  • Appointment Scheduling
  • Call Center Experience
  • Computer Proficiency
  • Courteous Demeanor
  • Proofreading
  • Collecting information
  • Independent worker

Timeline

Retail Sales Associate

Bed Bath & Beyond
06.2019 - 10.2022

Customer Service Representative

CAREER SOURCE
01.2019 - 04.2019

Environmental Service Worker - Housekeeping

SHANDS AT UF
07.2017 - 10.2018

Housekeeper

Crothall Healthcare
12.2016 - 07.2017

Retail Sales Associate/Cashier

The Children's Place
08.2016 - 12.2016

CSR/Telemarketer

American Directions Group
07.2014 - 05.2016

Receptionist/Assistant

Inkwell Studio
01.2011 - 07.2014

High School Diploma -

Eastside High School

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Kayla Jones