Summary
Overview
Work History
Education
Skills
Certification
Timeline
Children/ Youth Ministry leader
Hi, I’m

Kayla Jones

DeLand,US
Kayla Jones

Summary

Highly adaptable and motivated professional with a strong work ethic. Possesses the ability to excel in both team-based and individually motivated environments. Passionate about assisting customers in achieving their financial goals. Excited and motivated to make a positive impact in their lives. Active leader with excellent communication and collaboration skills, ensuring seamless teamwork and successful outcomes.

Overview

13
years of professional experience
1
Certificate

Work History

Notarized by Kayla

Certified Loan Signing Agent
02.2022 - Current

Job overview

  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Went over Hundreds financial statements in An hour window and reviewed them.
  • Built and maintained relationships with real estate agents in the area.
  • Collaborated with loan officers & Escrow officers for their customers to determine their needs and deliver loan signing service.

Foundever/ Skyes

Customer Service Representative
03.2024 - 08.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Merrick Bank

Customer Service Representative
01.2019 - 01.2020

Job overview

  • Used a consultative sales approach to understand customer needs and make relevant recommendations.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Answered customer calls promptly to avoid long wait times on hold.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
  • Call Center Environment
  • Answering Inbond Calls, Taking Payments. Setting up Schedule Payment.
  • Technica Support For locked out accounts.
  • Mobile Banking

JP Morgan Chase Bank

Collection Associate
01.2017 - 01.2019

Job overview

  • Handled a high volume of inbound calls related to delinquent account reconciliation.
  • Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
  • Provided excellent and professional service to ensure guest satisfaction.
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
  • Contacted clients who were behind on payments to set up payment plans and discuss restructuring options.

JNR Adjustment Company Inc.

Auto Claims Adjuster / Collections
04.2014 - 12.2016

Job overview

  • Interview claimant and witnesses to gather pertinent information, images of damages and notify customers of delinquent accounts by mail or telephone to solicit payments.
  • Negotiate with claimant and insurance companies to settle claim.
  • Manage the investigative, negotiation and claim resolution process for liability claims involving property damage with insured motorists.
  • Manage the process of claims and work with appraisers, secondary insurance coverage as required to determine and communicate damages an establish repair/damage estimates in resolving damage claims.
  • Interview Claimant and witnesses to gather pertinent information, images of damages and notify customers of delinquent accounts by mail or telephones to solicit payments.
  • Insurance handling by setting up subrogation claims, credit cards claims and send approval confirmations via email or fax, as well as contacting insurance companies to follow up on the claims to secure payments.

Bed Bath & Beyond

Retail Sales Associate Cashier
03.2012 - 02.2014

Job overview

  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Stocked merchandise each Day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked diligently to meet or exceed special goals, such as credit card applications, special donations, and specific product promotions, on a regular basis.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Education

Seminole State College
Sanford, FL

Associate Of General Studies

Skills

  • Problem resolution
  • Financial planning expert
  • Collections proficiency
  • Customer service-focused
  • Knowledge of VA loan process
  • Claims Resolution in a timely manner

Certification

  • Notary Public Commission
  • Loan Signing Agent

Timeline

Customer Service Representative

Foundever/ Skyes
03.2024 - 08.2024

Certified Loan Signing Agent

Notarized by Kayla
02.2022 - Current

Customer Service Representative

Merrick Bank
01.2019 - 01.2020

Collection Associate

JP Morgan Chase Bank
01.2017 - 01.2019

Auto Claims Adjuster / Collections

JNR Adjustment Company Inc.
04.2014 - 12.2016

Retail Sales Associate Cashier

Bed Bath & Beyond
03.2012 - 02.2014

Seminole State College

Associate Of General Studies

Children/ Youth Ministry leader

Leader/ Mentor to High-school age kids at My Local Church Faith Assembly of God located in Orlando Fl. By Mentoring & equipping young people with skills and tools to be able to solve real time problems, Develop Good Decision making & help develop a personal relationship with God.

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Kayla Jones