Kayla Jones
Lexington,SC
Summary
Detail-oriented and results-driven finance professional with over 15 years of progressive experience in financial auditing, loan servicing, and operations management. Adept at interpreting and applying state and federal regulations, ensuring compliance, and driving operational improvements. Known for strong leadership, analytical thinking, and a commitment to service excellence. Actively seeking opportunities to continue growing in the financial sector.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Professional Auditor
South Carolina Board of Financial Institutions
01.2022 - Current
- Conduct examinations of mortgage lenders and servicers to assess compliance with federal and state laws.
- Review mortgage origination files, call reports, financial condition statements, and loan logs to identify irregularities.
- Prepare and submit detailed examination reports with findings and recommendations.
- Perform re-examinations to verify correction of violations and ensure compliance continuity.
Senior Loan Specialist
OneMain Financial
04.2021 - 01.2022
- Delivered tailored financial solutions and managed loan portfolios for a diverse client base.
- Performed credit evaluations and underwriting using internal sales tools.
- Built lasting customer relationships through financial counseling and excellent service.
General Manager
TMX Finance
10.2015 - 03.2021
- Managed daily operations including loan processing, collections, and team leadership.
- Maintained compliance with financial policies and ensured accurate documentation.
- Led special projects that increased store revenue and operational efficiency.
- Oversaw repossession sales and asset disposition.
Store Manager
TMX Finance
02.2015 - 10.2015
- Oversaw cash handling, title processing, and staff training.
- Developed local marketing strategies to drive new business.
- Consistently achieved loan generation targets.
Customer Service Representative / Assistant Manager
TMX Finance
08.2013 - 02.2015
- Assisted in day-to-day operations, loan processing, and customer service.
- Supported store management and resolved customer inquiries.
Store Manager
The Cato Corporation
10.2011 - 08.2013
- Managed sales operations, customer service, HR tasks, and merchandising.
- Implemented loss prevention strategies and training programs.
Assistant Manager
The Cato Corporation
07.2005 - 10.2011
- Handled employee scheduling, training, and store layout design.
- Acted as a key liaison between corporate and store-level management.
Assistant Manager
KFC/Long John Silver’s
06.2004 - 07.2005
- Led team operations, created work schedules, and handled inventory.
- Coordinated with upper management to maintain compliance and quality standards.
Cashier / Shift Leader
KFC/Long John Silver’s
08.2001 - 06.2004
- Delivered prompt and friendly customer service in a fast-paced environment.
- Supported shift operations, including cash handling, training new team members, and ensuring food safety standards.
Education
Associate Degree - Accounting
Midlands Technical College
West Columbia, SCHigh School Diploma - undefined
White Knoll High School
Lexington, SC01.2003
Skills
- GAAP Compliance
- Loan Processing & Auditing
- State & Federal Financial Regulations
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management
- Team Leadership & Staff Training
- Strong Organizational & Communication Skills
- Proficient in Loan and Collection Systems
- Multitasking & Time Management
Certification
- Payroll Certification
- Microsoft Office Certification
Timeline
Professional Auditor
South Carolina Board of Financial Institutions
01.2022 - Current
Senior Loan Specialist
OneMain Financial
04.2021 - 01.2022
General Manager
TMX Finance
10.2015 - 03.2021
Store Manager
TMX Finance
02.2015 - 10.2015
Customer Service Representative / Assistant Manager
TMX Finance
08.2013 - 02.2015
Store Manager
The Cato Corporation
10.2011 - 08.2013
Assistant Manager
The Cato Corporation
07.2005 - 10.2011
Assistant Manager
KFC/Long John Silver’s
06.2004 - 07.2005
Cashier / Shift Leader
KFC/Long John Silver’s
08.2001 - 06.2004
High School Diploma - undefined
White Knoll High School
Associate Degree - Accounting
Midlands Technical College
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