Kayla Jurado

• Ensured compliance with company policies and procedures through thorough training of staff members at each location in the district.
• Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.
• Reduced employee turnover by creating a supportive work environment focused on growth and development opportunities.
• Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.
• Conducted periodic audits of inventory levels at each store location, implementing corrective measures as needed to minimize loss and maximize profitability.
• Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
• Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.

Received multiple promotions during this time frame:

Assistant Manager- 2011-2015

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.

Associate Manager- 2010-2011

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Oversaw daily operations to maintain store cleanliness and organization.

Store Associate- 2003-2010

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.