Salesforce
Kayla-Kaishel Pierre
Miami,FL
Summary
Dynamic and results-oriented professional driving revenue growth, enhancing customer satisfaction, and delivering technical support across diverse industries. Combining strong product management skills with a deep understanding of customer success, I am known for my ability to align customer needs with product capabilities, driving business success.
Energetic, self-motivated, and a proven team player, I have a strong track record of delivering results and exceeding expectations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Client Success Specialist (Technical Account Manager)
INDEED.COM
04.2022 - 06.2024
- Achieved Revenue Retention: Developed and presented analytical reports highlighting return on investment (ROI), achieving an 88% customer retention rate.
- Increased client spend by 15% quarter over quarter, generating over $3M in revenue.
- Account Management: Oversaw both new and existing client accounts, ensuring that campaigns met strategic recruitment targets and driving successful outcomes
- Performance Analysis: Assisted clients in evaluating their success and return on investment by monitoring and analyzing account trends and metrics
- Portfolio Management: Managed a portfolio of over 300 accounts, building and nurturing trusted relationships to drive business growth, enhance client satisfaction, and improve client retention
- Client Support and Consultation: Supported clients with account setup, provided industry-specific recommendations, and thoroughly explained Indeed's products and services to optimize their use
- Cross-Functional Collaboration: Worked closely with the Product, Operations, Search Quality, and Aggregation teams to address issues, enhance processes, and ensure client satisfaction by translating client feedback into actionable solutions and aligning business needs with potential client solutions.
Direct Sales Executive
ABSOLUT BRANDING
08.2021 - 02.2022
- Developed Leadership and Interpersonal Skills: Strengthened leadership and interpersonal abilities through conducting interviews and delivering training sessions
- Conducted Direct Marketing: Engaged in door-to-door marketing to build relationships and secure donations for non-profit organizations, achieving 3-6 successful upsells daily
- Enhanced Brand Awareness: Utilized various marketing tools and strategies to effectively increase brand visibility and recognition
- Executed Persuasive Sales Pitches: Delivered compelling presentations on the benefits of donating, skillfully addressing objections and closing sales on-site.
Operations Specialist (Temp)
APPLE
10.2019 - 01.2020
- Managed Inventory Control: Directed inventory control initiatives, encompassing cycle counts, audits, and reconciliation activities, ensuring accurate inventory levels and effectively mitigating stockouts and overages
- Effective Communication: Facilitated clear and concise communication with both technical and non-technical stakeholders to streamline processes and address operational needs
- Cross-Functional Collaboration: Collaborated with cross-functional teams in a dynamic, fast-paced environment to achieve operational objectives and enhance team efficiency
- Operational Support: Delivered comprehensive operational support and troubleshooting assistance to internal teams, resolving issues promptly and maintaining seamless workflow.
Sales Associate (Athlete)
NIKE
08.2018 - 10.2019
- Delivered Outstanding Customer Service: Provided expert assistance to customers in-store, offering detailed product knowledge on shoes and clothing to enhance their shopping experience
- Promoted Membership Enrollment: Successfully encouraged over 500 customers to sign up for Nike memberships, contributing to increased customer engagement and loyalty
- Achieved Sales Goals through Team Collaboration: Collaborated closely with team members to meet sales targets and objectives, actively participating in daily strategy meetings to drive performance and ensure alignment.
Barista
STARBUCKS
10.2016 - 05.2018
- Assisted in training new baristas and team members, providing guidance on store procedures, product knowledge, and customer service skills
- Actively promoted and upsold store promotions, loyalty programs, and seasonal offerings, contributing to increased sales and customer engagement
- Resolved customer complaints and concerns promptly, ensuring a high level of satisfaction and fostering repeat business
- Operated coffee machines and prepared a variety of beverages and food items accurately and efficiently
Education
Bachelor of Science - Public Relations, Advertising, And Applied Communication
01.2019 - 12.2020
- Specialty: Marketing/Social Media
- Honors: Magna Cum Laude
- GPA: 3.75
Associate of Arts - Mass Communications
08.2016 - 04.2018
- Member of Phi Theta Kappa, 2017-2018
Skills
- Account Management
- Adaptability
- Client Relationship-Building
- Conflict-resolution & management
- Creative Problem Solving
- CRM Software Proficiency
- Cross-Functional Teamwork
- Customer Account Management
- Customer Onboarding
- Customer Education
- Data Analysis
- Product Management/Presentation Skills
- Project Management
- Proficient in Salesforce, JIRA, Zendesk
- Revenue Retention
- SaaS
- Technical Implementation
- Upselling & Cross-selling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
JIRA
Zendesk
Microsoft
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Senior Client Success Specialist (Technical Account Manager) - INDEED.COM
04.2022 - 06.2024
Direct Sales Executive - ABSOLUT BRANDING
08.2021 - 02.2022
Operations Specialist (Temp) - APPLE
10.2019 - 01.2020
Florida International University - Bachelor of Science, Public Relations, Advertising, And Applied Communication
01.2019 - 12.2020
Sales Associate (Athlete) - NIKE
08.2018 - 10.2019
Barista - STARBUCKS
10.2016 - 05.2018
Miami Dade College - Associate of Arts, Mass Communications
08.2016 - 04.2018
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