Kayla Kantati
Winter Garden,FL
Summary
Well-qualified in all areas of customer development & mangement, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges To learn & grow new opportunities.
Overview
19
19
years of professional experience
Work History
Realtor
Keyseekers Real Estate
02.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
President & CEO of Salon Vaxxe
Self Employed
03.2010 - 01.2022
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Supported project management team for optimal performance.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
Salon Manager & Hair Stylist
In Style Hair
01.2008 - 01.2010
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Customer Service Supervisor
E Tour & Travel
01.2007 - 01.2008
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Representative
E Tour & Travel
01.2006 - 01.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Education
High School Diploma -
Bishop Verot High School
Fort Myers, FLCosmetology Degree - Cosmetology
Woody’s Hairstyling School
Orlando, FLReal Estate Liscense - Real Estate
Gold Coast Real Estate School
Orlando, FL11.2021
Skills
- Client Relations
- Strong negotiation skills
- Client-oriented
- Excellent teamwork
- Schedule Coordination
- Business Development
- Marketing Strategy Development
- Staff Management
- Works well independently
- Highly Professional
- Home staging proficiency
- Strong organizational skills
- Active Florida Real Estate License
Timeline
Realtor
Keyseekers Real Estate
02.2022 - Current
President & CEO of Salon Vaxxe
Self Employed
03.2010 - 01.2022
Salon Manager & Hair Stylist
In Style Hair
01.2008 - 01.2010
Customer Service Supervisor
E Tour & Travel
01.2007 - 01.2008
Customer Service Representative
E Tour & Travel
01.2006 - 01.2007
High School Diploma -
Bishop Verot High School
Cosmetology Degree - Cosmetology
Woody’s Hairstyling School
Real Estate Liscense - Real Estate
Gold Coast Real Estate School
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