Kayla Keefer
Cleveland,TN
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Receptionist
Cleveland Pediatrics
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Assembly Line Worker
Eaton Electrical
09.2021 - 09.2022
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed outlined specifications to implement assembly plans.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Conducted quality assurance inspections on finished components and identified issues.
- Documented production data and output to enable tracking history and maintain accurate records.
- Streamlined production process to maximize safety and productivity.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Continuously checked products for quality assurance according to strict guidelines.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Utilized safety devices and procedures to protect personnel and equipment.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Completed daily inspection of machines and equipment.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Operated finishing tool to prepare products for inspections and packaging.
- Generated and maintained accurate production records.
- Adjusted equipment to meet different productivity levels.
- Monitored production processes to identify and address potential issues.
- Facilitated collaboration between production and other departments.
- Developed and implemented process improvement strategies.
Inbound Stower
Amazon
08.2017 - 08.2020
- Separated damaged items from functional ones before placing on shelves.
- Inspected items for any damages and reported discrepancies to supervisor.
- Maintained clean and organized workspaces to uphold safety standards.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Conducted research to address shipping errors and packaging mistakes.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Organized and restocked shelves periodically to maintain stock availability.
- Safely stacked items to maximize space within acceptable safety limits.
Cashier
Zaxby’s
02.2015 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Cashier Team Lead
Firehouse Subs
10.2010 - 01.2014
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Alleviated customer service needs with policy-appropriate solutions.
- Mentored new team members on sales software system operation.
Education
Honors Diploma - Home And Health
Walker Valley High School
Cleveland, TN05.2014
Skills
- Data Imports
- Appointment Booking
- Spreadsheet Tracking
- Word Processing
- Prioritization
- Sorting and Labeling
- Business Operations Understanding
- Call Screening
- Patient Information Collection
- Documentation
- Performance Improvement
- Meeting Preparation
- Making Appointments
- Billing and Payment Processing
- Greet Visitors
- Patient Reception
- Records Preparation
- Office Supply Inventory Control
- Facility Safety
- Call Answering and Routing
- Confirming Transactions
- Information Protection
- Schedule Management
- Time Management
- Telephone Skills
- Call Transfers
- Visitor Check-In
- Multi-Line Telephone Systems
- Appointment Confirmation
- Resident Satisfaction
- Microsoft Office
- Correspondence and Office Documents
- Manage Files
- Office Administration
- Document Control
- Organization Skills
- Organization and Efficiency
- Data Inputting
- Mail Handling
- Customer and Client Relations
- Office Equipment Operation
- Verbal and Written Communication
- Greeting and Seating Clients
- Patient Appointment Management
- Calendar Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is nothing to find, only to realize. There is nothing to become, only to be. There is nothing to fear, only to love.
Marianne Williamson
Timeline
Receptionist
Cleveland Pediatrics
09.2022 - Current
Assembly Line Worker
Eaton Electrical
09.2021 - 09.2022
Inbound Stower
Amazon
08.2017 - 08.2020
Cashier
Zaxby’s
02.2015 - 07.2017
Cashier Team Lead
Firehouse Subs
10.2010 - 01.2014
Honors Diploma - Home And Health
Walker Valley High School
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