KAYLA KEFFER
Greensburg,PA
Summary
- Poised case worker with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
- Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
SUPPORT WORKER
Westmoreland Community Action
11.2023 - 11.2024
- Assisted users with troubleshooting and resolving technical problems related to [Area of expertise]
- Educated new individuals about processes and requirements of assistance programs
- Coordinated intake process for new clients coming into agency
- Reached out to applicants to obtain missing information and coordinate referrals to additional services
- Assisted with development of individual service and treatment plan for assigned participant
- Arranged for medical care and services to meet individuals' needs
- Managed multiple cases with frequent checks on progress, documentation and next steps to meet individual objectives
- Facilitated communication between service providers and clients to enhance outcomes
- Initiated and maintained regular client contact to establish trusting relationships
- Participated in case reviews, consulting with team to evaluate needs and plan for continuing services
- Collaborated with staff and family members to achieve desired treatment outcomes
- Established relationships with clients and service providers to formulate accurate assessments of needs
- Worked closely with clients to understand needs and coordinate necessary services
- Developed appropriate support plans to meet client needs
- Liaised with community service providers to enable clients access to appropriate resources
- Counseled patients alone and in groups to help develop coping mechanisms
- Advocated for individuals suffering from various issues, helping to resolve crises
- Monitored patients throughout treatment processes to evaluate and document progress
- Enabled clients to navigate complex programs, including required paperwork and eligibility determinations
- Helped clients follow treatment plans by setting up appointments and arranging transportation.
Medication Aide
Newhaven Court At Linwood
01.2024 - 08.2024
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Administered prescribed drugs to high-volume patient caseload.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Reported changes in patient status regarding drug therapy.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Demonstrated comprehensive knowledge of state regulations regarding medication administration, staying current on updates as needed.
- Boosted patient compliance with medication regimes through compassionate guidance and support.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Streamlined communication between healthcare providers and pharmacists, ensuring accuracy in both prescription orders and dosage instructions.
- Fostered strong relationships with patients and their families, providing emotional support throughout their treatment journey.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Employed time management skills to prioritize tasks effectively without compromising patient care quality.
- Promoted a culture of continuous improvement within the facility through active participation in staff training initiatives related to medication administration.
- Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored medication storage area to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Turned and repositioned patients to prevent bedsores.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Delivered high-quality care to dementia patients in hospital facility.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Supported needs of 90+ residents under long-term care.
SUPERVISOR OF FACTORY OPERATIONS
Raven Industries
07.2015 - 01.2024
- Conducted research, market analysis, cross-referencing and testing to apply various guidelines for factory operation
- Hired, trained and evaluated production crew performance
- Developed production tracking and quality control systems to improve adherence to project specifications
- Guided factory floor data standardization, utilization and management to drive continuous improvement
- Set and monitored product standards, examining samples of raw products to verify quality
- Reviewed processing schedules and production orders to make decisions concerning inventory requirements and staffing requirements
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems
- Directed industrial production, processing and distribution
- Supervised production shift teams and communicated production goals
- Monitored operator activities to check accuracy and compliance with standards
- Developed budgets and approved expenditures for supplies, materials and human resources
- Established and enforced standards, performance goals, and budgets to keep operations in line with targets
- Promoted fruitful workflow by overseeing processes, setting objectives and maintaining equipment
- Anticipated and solved worker issues promptly, keeping team efficient and on-task
- Stacked and labeled raw materials using forklifts and labeling machines
- Motivated employees to improve performance with close mentoring and hands-on training
- Updated operations logs with daily information to spot trends and quickly correct problems
- Coordinated work schedules and provided coverage for shifts
- Conducted team meetings to discuss new work processes and customer feedback
- Motivated team members to meet goals and mentored individuals to improve performance
- Inspected completed products for quality and adherence to project specifications
- Maintained, cleaned and repaired company equipment
- Created culture of continuous improvement, inspiring employees to take action and solve problems
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
- Scheduled all projects in logical steps and budgeted time required to meet deadlines
- Gave technical guidance and interpreted policies and procedures to assist employees in performing functional tasks
- Observed team performance to provide feedback to management for discipline and performance evaluations
- Coordinated employee schedules according to availability and assisted with shift coverage.
Education
HIGH SCHOOL DIPLOMA - GENERAL COURSES, CHILD DEVELOPMENT 1, 2, 3
Derry Area High School
Derry, PA06.2013
Skills
- Collaborated with staff and family members to achieve desired treatment outcomes
- Participated in case reviews, consulting with team to evaluate needs and plan for continuing services
- Organized treatment strategies based on patients' medical needs and current physical conditions
- Established relationships with clients and service providers to formulate accurate assessments of needs
- Developed appropriate support plans to meet client needs
- Prioritized workload to maintain appropriate oversight over client cases
- Worked closely with clients to understand needs and coordinate necessary services
- Helped clients follow treatment plans by setting up appointments and arranging transportation
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Life Skills Development
- Meal Planning and Preparation
- Cleaning and sanitizing
- Confidentiality and Privacy
- Transportation Assistance
- Professional boundaries
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Patient support
- Active Listening
- Relationship Building
- Multitasking Abilities
- Organizational Skills
- Client Advocacy
- Decision-Making
- Written Communication
- Client Education
- Treatment Planning
- Task Prioritization
- Substance abuse treatments
- Medicare and Medicaid applications
- Problem-solving abilities
- Goal Setting
Timeline
Medication Aide
Newhaven Court At Linwood
01.2024 - 08.2024
SUPPORT WORKER
Westmoreland Community Action
11.2023 - 11.2024
SUPERVISOR OF FACTORY OPERATIONS
Raven Industries
07.2015 - 01.2024
HIGH SCHOOL DIPLOMA - GENERAL COURSES, CHILD DEVELOPMENT 1, 2, 3
Derry Area High School
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