Summary
Overview
Work History
Education
Skills
Timeline

Kayla Keller

Spring Hill,FL

Summary

I am an ambitious, adaptable, patient, and hard-working individual seeking a position dedicated to furthering the objectives of a reputable organization. I would like to use the skills learned in past occupations and apply them to a position where I can also learn new ones. I am a fast learner and will put in time and effort with great enthusiasm.

Overview

3
3
years of professional experience

Work History

Head Crew Trainer

McDonald's
05.2020 - Current
  • Trained 50+ employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shifts to provide feedback and guidance in improving performance.
  • Maintained current knowledge of all team position requirements.
  • Documented training and progress on the database to enable tracking history and maintain accurate records.

Direct Care Worker

Emerging People Inc
04.2021 - 06.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.

Education

High School Diploma -

Ogburn School Inc, Fernandina Beach, FL
05.2020

Skills

  • Mentorship
  • Develop Training Programs
  • Trainer Mentoring
  • Employee Performance Reviews
  • Special Needs Clientele
  • Organizational Efficiency
  • Business Transactions
  • Customer Service
  • Guest Satisfaction
  • Workplace Safety
  • Employee Engagement
  • Team Leadership
  • Daily Logs

Timeline

Direct Care Worker - Emerging People Inc
04.2021 - 06.2022
Head Crew Trainer - McDonald's
05.2020 - Current
Ogburn School Inc - High School Diploma,

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Kayla Keller