Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kayla Kelley

Towanda,PA

Summary

Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks.

Overview

14
14
years of professional experience

Work History

Environmental Services Housekeeper

Guthrie Robert Packer Hospital
Sayre, PA
04.2021 - Current
  • Disinfected telephones, light switches and other frequently touched objects.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Responded to requests from guests regarding housekeeping needs.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Ensured that all health standards were met during cleaning operations.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Maintained and organized cleaning supplies stock.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Used cleaning chemicals following proper guidelines.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Interacted pleasantly with clients and guests when performing daily duties.

Janitorial Lead

Global Tungsten & Powders Corp.
Towanda, PA
03.2020 - 04.2021
  • Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
  • Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
  • Monitored inventory levels of cleaning supplies and restocked as necessary.
  • Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
  • Maintained records of inventory levels and placed orders when necessary.
  • Responded promptly to customer complaints regarding cleanliness of facilities or services provided by janitorial staff members.
  • Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
  • Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
  • Checked quality of work regularly through inspections and official assessments.
  • Trained staff to follow team standards and use efficient techniques.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Swept and damp-mopped private stairways and hallways.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Explained goals and expectations required of trainees.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.

Sales Associate

JCPenney
Wysox, PA
04.2011 - 11.2019
  • Completed paperwork accurately for all transactions according to company policies.
  • Resolved customer complaints in a professional manner.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Advised customers on the selection of products based on their needs and preferences.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Assisted other departments in meeting operational goals as needed.
  • Received inventory shipments and stocked shelves with merchandise.
  • Tracked inventory levels to ensure adequate stock was available at all times.
  • Assisted in the design of custom jewelry pieces for customers.
  • Provided accurate information about warranties, pricing, policies.
  • Attended regular staff meetings to share ideas for improving store operations.
  • Greeted customers and provided excellent customer service.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Performed basic repairs on jewelry items when needed.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Upsold additional services or products to increase revenue opportunities.
  • Created window displays that showcased new products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers to determine wants or needs.
  • Placed special orders or called other stores to find desired items.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

High School Diploma -

Towanda Jr/Sr High School
Towanda, PA
06-2012

Skills

  • Chemical handling
  • Surface disinfection
  • Safety compliance
  • Equipment maintenance
  • Inventory management
  • Customer service
  • Attention to detail
  • Infection control
  • Trash removal
  • Dusting furniture
  • Linen handling
  • Workplace safety compliance
  • Cleaning and sanitation
  • Vacuuming
  • Room preparation
  • Sorting and washing laundry
  • Storage area organization
  • Productivity and time management
  • Window cleaning
  • Stainless steel polishing
  • Time management
  • Problem solving
  • Training and mentoring

Affiliations

  • Avid Reader
  • Volunteer at my child's school
  • Travel as much as I can in my off time

Timeline

Environmental Services Housekeeper

Guthrie Robert Packer Hospital
04.2021 - Current

Janitorial Lead

Global Tungsten & Powders Corp.
03.2020 - 04.2021

Sales Associate

JCPenney
04.2011 - 11.2019

High School Diploma -

Towanda Jr/Sr High School

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