Kayla Kelly
Williamstown,KY
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
3
3
years of professional experience
Work History
Regional Housing Director
Pinnacle Treatment Centers
Georgetown, KY
02.2025 - Current
- Directed operations to improve efficiency and increase profit margins.
- Partnered with staff to create professional development plans to support personal and business growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Led change management efforts to adapt to market shifts and organizational needs.
- Delegated work to staff, setting priorities and goals.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Implemented successful business strategies to increase revenue and target new markets.
- Works closely with the Vice President of Housing to train, develop and monitor the Transitional Housing structure and operations in identified region.
- Managed crisis situations to minimize impact on operations and reputation.
- Assist with the recruitment, hiring, and training of new Housing Managers and Lead RAs for the housing program.
- Provided supervision, guidance, and direction in daily operations, training, setting performance standards, and monitoring performance.
- Developed policies and procedures to ensure compliance with corporate standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with senior leadership to set long-term objectives for the company.
- Ensured compliance with all relevant regulations, policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Partnered with HR to develop and implement corrective action plans, conduct employee discussions, and administer corrective actions.
Housing Manager
Pinnacle Treatment Centers
Georgetown , KY
12.2021 - 02.2024
- Developed and implemented strategies to improve housing services.
- Hiring, onboarding, and training team members, including making schedules, setting performance standards, payroll, and monitoring performance.
- Oversight staff of a large team at two separate sites.
- Oversight of six housing programs.
- Record credit card transactions, and manage housing budgets.
- Comply with organizational policies, procedures, and performance improvement initiatives.
- Working alongside the VP of Housing to perform on-site trainings throughout the state.
- Develop strong community relationships to help achieve operational goals.
Education
Associate of Arts - Business
Gateway Community College
Edgewood, KY05-2026
Skills
- Team building
- Crisis management
- Process improvement
- Creativity and innovation
- Decision-making
- Regulatory compliance
- Cross-functional team leadership
- Financial reporting
- Verbal and written communication
- Business strategy
- Time management
- Hiring and retention
- Program management
- Corporate social responsibility
- Organizational development
- Problem-solving
- Task delegation
- Talent acquisition
- Coaching and mentoring
- Staff management
- Business planning
Timeline
Regional Housing Director
Pinnacle Treatment Centers
02.2025 - Current
Housing Manager
Pinnacle Treatment Centers
12.2021 - 02.2024
Associate of Arts - Business
Gateway Community College
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